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Issues with door status showing correctly and receiveing alerts

Im having a problem currently with the app, and online, showing my door is open.  My garage door is closed but on the app and online it is showing its been open for 16 hours.  I am also no longer receiving my alerts that the door has opened or closed.
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  • Dawn (Official Rep) August 05, 2015 20:35
    Robin, 

    I know I replied to you on the other post with the same information, but I wanted to include it here in case you saw this one first. Let me know how it goes. 

    I would suggest deleting your garage door opener off your account and then re-add it. I have included the links to help you do both. 

    Answer Title: How to delete a device from a MyQ account
    Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/3349

    Answer Title: How to add devices to a MyQ Account
    Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/3348
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