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My garage only opens.... not closing ?

Hi Liftmaster.
Love the product, but have some problems installing the MyQ software.

I have done everything by the book  as described in the user manual, but I can only open the Garage door. It will not close ......?

What may be the problem causing this. I have tried a PC, Smartphone and iPad, and it always opens the door but are not able to close it.

Please advice what to do.
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