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I’m bumped that this is so difficult to connect

My gateway cannot learn my garage

My gateway was added correctly and has the green light on indicating an internet connect. Through my app or my computer I tried adding to my Place a new device- in this case my garage door opener ( 888 LM).  I go through the steps and press the learn button and it is trying to connect.  My gateway has the green light and the orange light on, and my garage door opener panel is in learn mode ( both lights on) but it times out after 3 before it can connect.  I tried moving my gateway closer to my garage door opener ( roughly 40-50 feet away-) I am not sure if this is just out of range or I am not doing a correct step.
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