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MyQ Garage issues - time opened/closed / actual status / working

Have been very pleased so far but have started recently to have numerous issues with MyQ Garage.  Recent issues include the following:

1)  Not keeping / reporting actual time when garage door has been closed.  Example - closed it an hour ago & the iPhone app reports that is has been closed for 13 hours.

2)  Does not show when the door is opening & or closing like before where I could actually view the door moving.

3)  Door will work from time to time with app but becoming very flaky & unreliable.

4)  Reporting no response from opener when it just worked but with issues noted above concerning status whether it is opening or closing or even moving.

Issues are happening whether or not I am on my internal wifi network or am using cell service.

Steps taken to remedy the situation:

1)  Ensured the unit is over 2' from the motor.

2)  Set MyQ back to factory specs & completed setup again.

3)  Rotated unit 180 degrees.

Anyone have any suggestions other than using a hammer???



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  • Today the door decided it was "open" when in fact closed & vice versa.


    Got fed up so I reached out to customer service.  After providing information I was informed that it sounded as though the remote unit was bad & or needed a new battery.  Svc rep offered to ship a new door unit to me - told her that I appreciated that but it would be faster if I attempted battery change first.

    Changed battery out - Problems solved for now.  Will be testing over the next few days & will report back on this thread if I continue to see issues.

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