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MyQ Garage only opens, never closes

Just hooked up the MyQ Garage controller and it was pretty simple to do.  Also connected it to my Wink Hub, which was also easy.  Now the problem is that while it will open the door on command, when i choose to close the garage door, the unit blinks and beeps (seemingly forever) but the door never closes.  I get an error in the App that tells me to basically it failed after too many attempts and that I need to close the door manually to clear this error.

Please advise as to why the unit would beep and flash, but the door never closes?  Must be in range of the wifi since it's getting the instruction to close (ie beep and flash) and it also opens fine from what i can tell.
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