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MyQ Garage sent me a phantom notification that the garage door had opened.
This morning while at work, MyQ Garage sent me a phantom notification that the garage door had opened. My wife was home at the time and she also received the notification on her phone which freaked he out because she did not open the door. she went outside and saw that the door was actually closed. After about 10 minutes, MyQ sent a notification that the garage door was closing, when in fact it was already closed the whole time. The sensor is still mounted solid on the garage door, and everything appears intact. Anyone else having problems with phantom notifications?
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Mark,
I'm really sorry that you and your wife had this issue. Any chance it was windy outside? I ask because sometimes if the door has any movement it causes the sensor to tell the hub that the door moved. -
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No, wind was not an issue. I originally thought the sensor fell off or somehow moved but that was not the case either. My wife, thinking that someone may have tried to move the garage door, pushed the door several times at the location of the sensor to try and duplicate the "phantom signal" but nothing happened. The sensor is securely mounted to the upper portion of the garage door as instructed by the installation guide. I was hoping it would have been a simple explanation. :-(. I'm just hoping this isn't a common occurrence.
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I'm experiencing the same problem and the control pad is beeping constantly with flashing lights. This was happening a while back but the control pad wouldn't stop working like it has now.
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Fred,
Are you having trouble with the MyQ Control Panel? Does it activate your door? -
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Mark,
If you continue to have problems, please email me at MyQCommunity@Liftmaster.com, I will need to escalate this issue. -
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Dawn,
Thank you for the reply. So far (fingers crossed) it only has happened that one time. But the system has only been installed for a couple weeks. I'm keeping an eye on it and I will email you when/if it happens again. -
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