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MyQ internet gateway wont close the garage door

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  • I have an Internet Gateway, it takes about to minutes to install the opener, and it opens very well, but when I should close it, the apps says : "Garage door Opener is not responding, please try again.

    I have tried a thousands times, without luck. 

    I have tried : 

    1. Sync the garage door with opening from the remote, this is working, but still not from the app
    2. Delete the Internet Gateway from my account
    3. Delete the Device

    Please help !
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