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MyQ Unable To Add New Place

When I use my MyQ App to add new place, and I insert the My Q serial number it says, " Error That gateway or hub serial number was not recognized. Check the serial number and try again. (303). I've tried so many times, and even on the website, but still get same error. Any ideas what I'm not doing correctly?
Update: Do I need at least a WiFi Hub installed, or can this be done without it? I have a Netgear NightHawk 7500 router installed, which all my other WiFi goes through.
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