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New Install problem

Hello
I have a new liftmaster myq with 2 door opener. I have a problem when I try to program my device.

First when I do it from a laptop, I go into setup.myqdevice.com, set up the device in the wifi of the house and everything is fine. Then I do '' control using site '' I enter my unsername password then add a device. Garage Door Operator, Use a door sensor '' yes '', press the button, beep, select the model, press the learn and the door opens.
Now when I record the name of the door, it comes back to the page that tells me no device is recording .....
 
Now if I do it with an Android. Everything goes well with the programming of Wifi, but when I want to add a door it dont asks me to press the door sensor button and learn button on the engine, so that it does not work ....

I try a reset by hold the config button for 6 sec and same thing

Do you have an idea



Sorry for my english
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