In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.
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Scott MehaffeyChange in reply by Scott Mehaffey to Jason absolutely nailed it here. I am fairly savvy IT Server dude and I lost an hour to troubleshooting until I found this thread. I'm a Time Warner-Spectrum ISP hostage and apparently their default DNS settings did not like the MyQ DNS traffic. My router is a Linksys E2500 and all I had to do was alter my DNS1 to 8.8.8.8 and DNS2 to 8.8.4.4 while setting DNS3 to the TWC-Spectrum address. So far so good and thank you to <a href="https://myqcommunity.liftmaster.com/liftmastermyq/people/user260510" rel="nofollow" target="_blank">User260510</a> as well. As previously stated this device and configuration should not require ANYONE to to have to configure DNS to use. I will give Chamberlin - Liftmaster a few weeks before I post my honest review of my purchase with Amazon. .
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Scott MehaffeyChange in reply by Scott Mehaffey to Jason absolutely nailed it here. I am fairly savvy IT Server dude and I lost an hour to troubleshooting until I found this thread. I'm a Time Warner-Spectrum ISP hostage and apparently their default DNS settings did not like the MyQ DNS traffic. My router is a Linksys E2500 and all I had to do was alter my DNS1 to 8.8.8.8 and DNS2 to 8.8.4.4 while setting DNS3 to the TWC-Spectrum address. So far so good and thank you to <a href="https://myqcommunity.liftmaster.com/liftmastermyq/people/user260510" rel="nofollow" target="_blank">User260510</a> as well. As previously stated this device and configuration should not require ANYONE to to have to configure DNS to use. I will give Chamberlin - Liftmaster a few weeks before I post my honest review of my purchase with Amazon. .
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scottChange in reply by scott to <p>unable to get the hub to connect to my new Asus N-600 router, It did connect to my Cisco E3000 but would drop often due to what I think was low signal hence a new stronger router. have tried multiple things such as setting the 2.4 channel to 1 instead of auto ( best channel for me anyways) and to only N instead of mixed. Still no go. Have tried with the hub in the same room as the router so signal is not he issue. I did read on your site that hubs have challenges with some AC routers. How would I establish if the hub is faulty? </p><p>model MyQ-g0201c date 01/15</p><p><br /></p>.
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Dave G.Change in reply by Dave G. to I ended up locating the MAC address of the device, assigning a static IP to it, giving it the 8.8.8.8 DNS along with the DNS from my ISP. It still did't seem to communicate properly although the green blinking light was now solid. I think it may require inbound port 8883 to communicate through my Sonicwall. I port forwarded 8883 to it and was able to setup access again. The tech support really doesn't know anything with regards to this device, and access through any advanced routers or firewalls.<br /><br />Also, the MAC addresses for the Internet Gateway should start with 64:52:99.
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User260510Change in reply by User260510 to <p>Be sure to read my comment above that was in response to Jason's. No special firewall holes are needed. It is a DNS resolution issue.</p><p>Are you saying you couldn't assign a static ip (thus dns's) because you don't know the MAC address of the 828LM? If so, I hear ya, I have no idea how someone can provide a network attached device and not print the MAC on it. Anyway, you have to look at the list of devices connected to your dhcp server and use the process of elimination. If you call their tech support they can tell you the first 4 or 6 digits that they use for these devices. I wish I still had that info to save you the time. Maybe someone else here can tell you.</p><p>If you want to do a quick test, change the primary DNS handed out by DHCP to be google's (8.8.8.8) as this is known to resolve the names properly.</p>.
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DawnChange in reply by Dawn to I can absolutely get you a call. I will need the following information for the escalation. My email is <a href="mailto:MyQCommunity@LiftMaster.com" rel="nofollow" target="_blank" title="Link: mailto:MyQCommunity@LiftMaster.com">MyQCommunity@LiftMaster.com</a><br /><br />MyQ Model Number:<br />Gateway/Hub Serial Number:<br />Email associated with Gateway/Hub:<br />Router - Make/Model:<br />Phone info: Brand / Model / IOS<br />Version of App:<br />Brand/Technology of garage door opener:<br />Date installed:<br />Date issue started:<br />Best contact number for customer:<br />Best time to contact customer:<br />Customer time zone:.
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John BramlettChange in reply by John Bramlett to I sure have. But in my 2 calls to them, TCP port 8883 was never mentioned. Only 80 and 2165. I'll go check that out. Are there any other "gotchas" like this that I need to be made aware of? By "gotchas," I'm talking about any other setting or firewall changes that are necessary.<br /><br />P.S. Why would these port requirements not be described in the albeit limited installation documentation that is provided with the Internet Gateway itself? If firewalls that have all these ports closed by default are in lots of folks homes, wouldn't it make sense to include this information instead of having the countless frustrated folks like me struggling to find the information I need to make my device work as advertised? How does Chamberlain benefit by leaving that advanced information out of the installation documentation?.
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John BramlettChange in reply by John Bramlett to I sure have. But in my 2 calls to them, TCP port 8883 was never mentioned. Only 80 and 2165. I'll go check that out. Are there any other "gotchas" like this that I need to be made aware of? By "gotchas," I'm talking about any other setting or firewall changes that are necessary.<br /><br />P.S. Why would these not be described in the limited installation documentation that is provided with the Internet Gateway itself?.
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John BramlettChange in reply by John Bramlett to I sure have. But in my 2 calls to them, TCP port 8883 was never mentioned. Only 80 and 2165. I'll go check that out. Are there any other "gotchas" like this that I need to be made aware of? By "gotchas," I'm talking about any other setting or firewall changes that are necessary.<br /><br />P.S. Why would these not be described in the limited installation documentation that is provided with the Internet Gateway itself?.
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JohnChange in reply by John to I'm so fed up with my new MyQ device. I've found the MAC address of it, assigned it a static IP address, performed the port forwarding steps for both Port 80 and Port 2165 (Private and Public, both TCP and UDP ports for this static address), and still all I get is a blinking green light. All of this is in my Apple Time Capsule. I'm so frustrated and especially irritated that there isn't a Tier 2 support group to call into. I'm sending this out in a final attempt to get my problem solved. It shouldn't be this tough. I understand networking fairly well and still can't get this to work; how in the world can your company expect the average garage door installer to ever get these to work?<br /><br />-John.
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JohnChange in reply by John to I'm so fed up with my new MyQ device. I've found the MAC address of it, assigned it a static IP address, performed the port forwarding steps for both Port 80 and Port 2165 (Private and Public TCP and UDP ports for this static address), and still all I get is a blinking green light. I'm so frustrated and especially irritated that there isn't a Tier 2 support group to call into. I'm sending this out in a final attempt to get my problem solved. It shouldn't be this tough. I understand networking fairly well and still can't get this to work; how in the world can your company expect the average garage door installer to ever get these to work?<br /><br />-John.
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JohnChange in reply by John to I'm so fed up with my new MyQ device. I've found the MAC address of it, assigned it a static IP address, performed the port forwarding steps for both Port 80 and Port 2165 (Private and Public TCP and UDP ports for this static address), and still all I get is a blinking green light. I'm so frustrated and especially irritated that there isn't a Tier 2 support group to call into. I'm sending this out in a final attempt to get my problem solved. It shouldn't be this tough. If I didn't understand networking very well, how in the world can your company expect the average garage door installer to ever get these to work.<br /><br />-John.
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JohnChange in reply by John to Something similar happened to me when connecting myQ Garage. When I connected to the myQ with Bluetooth My iPhone was simutaniously connected to a 5GHz Wireless Access Point. The myQ copied the wifi settings from my phone and tried to use the same wifi connection credentials as my iPhone - 5GHz. myQ was not able to use the 5GHz network. <br /><br />I "downgraded" my wifi connection on my iPhone to the 2.4GHz radio in the same router - connected to the myQ with Bluetooth- myQ successfully copied the wifi credentials for the 2.4GHz network and was able to connect to the internet.<br /><br />I'm not sure if this would apply to the internet gateway as well. -John.
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