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No sound on My Q notification LG G4 Android

I get visual push notifications but no longer get a sound on my Android LG G4 phone. It just started a couple of days ago. I get sound from all other push notifications. I have tried rebooting the phone - uninstalling and reinstalling the My Q app - nothing. I want my sound back. My wife has an iPhone 6 and her sound still works Any ideas?
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