I recently installed an internet gateway 828LM to go along with my 8355 MyQ Opener. I setup notifications to alert me if the door was opened for a certain time frame during the day. After setting up the rule in the iPhone app, the door has been opened during this period but I have not received the appropriate notifications. If I manually go into the app on the day when the opener was opened during the set time frame, the time since last close seems correct. So it seems that the gateway knows of the door's status but the noticifaction is not being sent. I have verified in my phone that push notifications are allowed for MyQ.
Please help.
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Andy,
I apologize that you are having a problem getting your notifications. Can you email me your email MyQ username at MyQCommunity@LiftMaster.com? -
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Well it turns out that there was a flaw in my rule . Instead of 8 am to 4:59 pm, the rule was set from 8 PM to 4:59 pm. Once I found the error and corrected it, the notifications started working. Seems that this might be a minor flaw in the MyQ app though. It would be nice if the app was smart enough to detect a "from" time being after the "to" time and warn the user before saving the rule. Might be a nice minor upgrade for the app. Thanks!
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Thanks for the feedback Andy. I will definitely pass that along to see what we can do.
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