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I’m Frustrated

Our MyQ connection only works once then stops

We just purchased a new Liftmaster 8500 Belt Drive with built in MyQ WiFi control.  We can program it just fine and it works... for less than 30 seconds!  Then never again.  We can reprogram it and it will once again work less than a minute, then never again.

Our WiFi router say sit is connected so I am not sure what the issue is.

Please help, we spent a lot of money on this to get this feature and are beyond frustrated.
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  • Dawn (Official Rep) October 20, 2015 19:38
    Todd - I apologize that you are having a problem with your new Wi-Fi opener. When it shows that it's not connected, is it an error message you are getting on the app? Is the model number of your opener an 8550W? I ask because this is our Wi-Fi belt drive garage door opener. If it is, when you are no longer programmed, do you have a solid green light behind the adjustment button that sits between the arrows on the motor head? 
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  • Sorry, I do have an 8550W with the built in MyQ WiFi.  This must be pretty new as I cannot find a lot of information on it.  It goes solid green for a minute or so then starts blinking blue.  We figured it must be our connection so we installed a Netgear EX2700 wifi extender in the garage.  It is less than 12 feet from the opener so we have 99.9% signal strength now.  Before we had about 65% which is sufficient to stream video from our security camera so I thought it was good enough.  I want to try using WPS but all the instructions are for the Internet gateway and not my opener, there doesn't seem to be an option to use WPS.  Do you know how I would use WPS on the 8550W?  Also is the Internet Gateway needed to get my opener to actually work over my connected home system?
    Sorry about all the questions.  I have tons of WiFi stuff but this thing is different than any one of them.

    I would love to figure out how to control my door with my Amazon Echo...

    Thanks,
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  • Now it will no longer find any WiFi networks at all.  I'm assuming I have a lemon. It barely worked when we first got it and it has gotten worse ever since. Do I need to call the guy that installed it or a Liftmaster service tech?
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