Problems adding a device to myQ with internet gateway

Hi, I just bought an internet gateway to connect to my WD832KEV garage door opener.  Using the app (android) I was able to setup a place, but when I try to connect a device it says connected succesful and asks for a name, but then no devices are listed.  This happened 3 times, and many other times no device found. My router and wifi are about 50-75 ft away. Looking for any help.  Thank you!
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