MyQ®
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Received false "door just closed" notification
Got the below message six hours after the door REALLY closed. (I got the one at 6:30am too.) The door did not open between 6:30 and 12:14. I have an IP camera in the garage.
Dear Scott, You are receiving this email because you created an alert notification for your MyQ® device. The message is: Garage Door Opener just closed 12:14 PM Aug 03 Sincerely,
MyQ®
MyQ®
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Got another mysterious "closed" message:
Dear Scottl, You are receiving this email because you created an alert notification for your MyQ® device. The message is: Garage Door Opener just closed 08:49 AM Aug 05
The door wasn't opened to be closed. -
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It might be happening at the same time the garage door opener light goes on. (Why the light is going on, I don't know. Mouse??)
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Scott,
Are you using the MyQ Garage (connects to wireless network and installed in the garage) or the Internet Gateway (plugs into your router)? -
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Scott,
I have included a troubleshooting article that will assist with your issue.
Answer Title: Why is MyQ App receiving false alerts?
Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/6253
Let me know, if you have any other questions or need any additional assistance. -
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