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I’m frustrated

SEARS/CHAMBERLAIN GDO 54918 serial # won’t work with assurelink app

I have craftsman assurelink 3/4 hp GDO...model 54918. I have 2 of same model and the first one is linked up they assurelink gateway and works great. Second one has a serial # not compatible with assurelink app. I’ve looked on logic board and not compatible there either. I need a serial # to add new place in assurelink app.
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