In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.
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Terry QuinnChange in reply by Terry Quinn to <p>Hmmm. I just went in and changed my "2 Small Garage Door " to "3 Small Garage Door" and it jumped to the other (incorrect) side of my "2 Large Garage Door" icon. Then I changed it to "2 Small Garage Door" and it stayed in the same place (incorrect for what I want, but still correct if the position is being controlled alphabetically). Then I changed it to "1 Small Garage Door" and it jumped to the other side of the "2 Large Garage Door" icon (correct location). And it held overnight. I just turned the phone off completely, rebooted it, and it is still on the correct side. </p><p>In my first post, I described my phone hardware. What are you guys using? Maybe that is the difference. </p><p>tq</p><p><br /></p>.
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Terry QuinnChange in reply by Terry Quinn to <p>Hmmm. I just went in and changed my "2 Small Garage Door " to "3 Small Garage Door" and it jumped to the other (incorrect) side of my "2 Large Garage Door" icon. Then I changed it to "2 Small Garage Door" and it stayed in the same place (incorrect). Then I changed it to "1 Small Garage Door" and it jumped to the other side of the "2 Large Garage Door" icon (correct location). And it held overnight. I just turned the phone off completely, rebooted it, and it is still on the correct side. </p><p>In my first post, I described my phone hardware. What are you guys using? Maybe that is the difference. </p><p>tq</p><p><br /></p>.
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Terry QuinnChange in reply by Terry Quinn to <p>I am running the Liftmaster MyQ app on a Motorola Droid Maxx with the Android operating system. I installed two garage door openers, one for a small (9ft) door and one a large (16 ft) door. The small door is on the left when you look at them physically from the outside, and the large one is on the right. When I installed them in the app, the door icons were reversed, with the small door icon on the right, and large on the left. </p><p>I called tech support, and he checked around and said nothing could be done to change their position within the app display itself. I asked if I were to uninstall the internet connection to the openers, and reinstall them in the opposite order of installation, might that switch them?. He said to give it a try. I did so, and it still showed the small on the right, large on the left. </p><p>My two doors are named simply "Large Garage Door" and "Small Garage Door" </p><p>When they didn't change, I wondered if their position of the icon in the app was just based on an alphabetical sort of the first character of its name. So without uninstalling and reinstalling, I simply went into the app, hit the gear icon, and changed the two names by adding a single digit and space to the front of the names. That fixed the problem. Now they display in the order I want them to: "1 Small Garage Door" and "2 Large Garage Door" </p><p>I was talking to tech anyway, and they said that nobody had ever thought of trying that, and he made a note to get that communicated to their tech staff.</p><p>I saw someone write about how they had tried to change the names to change their icon's positions, but they didn't change. But so far mine is staying where I want them. </p>.
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