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That device is on another user's account. Unable to add. (310)
Getting the error message "That device is on another user's account. Unable to add. (310)" when trying to add my Internet Gateway to the app. I purchased from Home Depot but it looked like it had been opened.
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Does anyone know if this forum is monitored? If I cant get this resolved then I need to return the product.
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Help-yes same thing! ALL of the sudden it wasn't working and my husband's was still working?! We initially set it up under our 2 separate e-mails because we are individual people. When mine continued not to work out of nowhere we contacted customer service only to be told that it must be set up under 1 e-mail account. Whaattt??? We told them that is NOT how it's always been and they argued that it has-LIARS. So, I ended up having to use my husband's e-mail-REALLY? It's 2017 myq!!!
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