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the App shown the door is opening but the door is opened

I m using 8550w with app installed to IOS.
pressed the door icon from the app and both icon ans door are opening. however , the icon does not shown "door opened " after the door is actually opened. the app icon keep showing the door is opening , as result I am not able to use the app to close the door. does anyone experience the same issue? how would the 8550w notify the server that The door is Opened ? Thanks
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