In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.
-
Eric ShumanChange in reply by Eric Shuman to I tried it several times without interrupting the auto eye sensor. Worked everytime but when I tripped the sensor after the door opened I got the infamous ERROR TOO MANY ATTEMPTS message. I will be moving the sensors to the ceiling to prevent tripping them. I did this for Genie doors. .
-
JimChange in reply by Jim to TonimusMaximus,<br />Please send an email to <a href="mailto:techincal.support@liftmaster.com" rel="nofollow" target="_blank" title="Link: mailto:techincal.support@liftmaster.com">technical.support@liftmaster.com</a> and include the following items (I don't want you publishing these items in this open forum, only provide them in an email direct to LiftMaster tech support):<br />- MyQ Email account address<br />- TonimusMaximum (so that tech support can locate your email)<br />- best means for tech Support to contact you directly (SMS/chat tel number, primary email address, etc.)<br /><br />Tech support will forward your info to me for investigation..
-
TonimusMaximus .Change in reply by TonimusMaximus . to @Dawn,<br /><br />So what's the progress report? This is getting a little crazy. We shouldn't have to wait 4-5 minutes for the opener to time out before we can try to close the door again. I haven't tried recently, but my buddy with the all in one opener/wifi (821LM) guy doesn't have this problem. I suspect that is because the 821LM doesn't get any feedback from the garage door eyes, it just tells it to close..
-
TonimusMaximus .Change in reply by TonimusMaximus . to To those of you having this issue with the retrofit wall button and internet gateway, I've figured out my issue. It's the electronic eyes on my opener. I've figured out how to get it to work reliably (so far). <br />1. Use the web app.<br />2. Do not cross the electronic eyes until the door reads as open in the web app. <br />3. Wait a few seconds after crossing the electronic eyes to close the door with the web app..
-
Mike AlexanderChange in reply by Mike Alexander to Add me to the "Me Too" list. It's been working fine for a couple of years, but for the last 3-4 weeks it fails to close with a "too many failures" message. Opening the doors works fine, never fails. The doors close fine from the remote in my car, the buttons on the wall, and even from the keypad on the outside of the garage. But closing from the app fails almost every time.<br /><br />I tried uninstall/re-installing the app, unplugging the openers and the gateway, moving the gateway closer to the garage.<br /><br />After reading through this thread, I downloaded the Chamberlain app, and will give that a try, although it looks to be exactly the same app with different branding..
Loading Profile...


