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Unable to add Chamberlain MYQ-G0201 wifi hub

Chamberlain MYQ-G0201 from Amazon Warehouse Deals. I have plugged in the wifi hub and connected to my iPhone 6 via bluetooth. I insalled the Chamberlain MyQ Home Control app and clicked Add New Device>Add New Place. I enter the MyQ Serial Number (0300 01a 384) and click Submit. At this point, the app returns the Error "That device is on another user's account. Unable to add. (310)". I am therefore unable to add the device and make it function. I need the device dissociated from the previous user's account as he/she apparently failed to do this prior to returning or reselling the device. Can you please advise as to how I can go about doing this? Thanks very much. 
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