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Unable to add Garage Door Opener to 828LM

I have tried several times with the android app, the mobile web app and the standard web app to add a new garage door opener to MyQ (828LM).  Every time i try this, when i click the first next prompt, the orange light on the gateway comes on.  I then hit the learn button on the controller twice and the blue light flashes twice on the gateway and the orange light goes off.  However, the app never returns to say it's been added and continues to spin.  I have tried moving the MyQ to within 2 feet of the motor and it still does not work.  Any help is appreciated.

Thanks.
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