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unable to register gateway: "That device is on another User's Account and unable to register. (310)"

Brand new liftmaster 8550 w/ Internet Gateway 828LM.

Attempting to register the gateway produces the following error:

unable to register gateway: "That device is on another User's Account and unable to register. (310)"

The 828LM is on my network and has an IP addresses and is pingable.
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