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Very frustrated that my new Liftmaster 8355 is not compatible with my ADP Pulse system
I have a ADT Pulse system including a GD00Z Garage door controller that was working perfectly with my Lanier garage door opener. Recently we had to replace our garage door opener. Our installer put in a LiftMaster 8355 and after the install was complete he was unable to get the GD00Z controller working. I contacted my ADT installer only to be told that it does not work with the "fancy" new garage door openers. So frustrating! I have invested a lot in my security system recently and now because your opener is not compatible with their system the biggest door to my home is off my monitoring and alert system. I have installed the app for my iPhone but this not the same sense of security. It only sends push alerts which during the night are suppressed. Not a happy camper with Liftmaster or ADT right now. I worked with ADT support for more than an hour to only be told there was not a partnership in place between the 2 companies so it will not work. The Liftmaster installer also installed the internet gateway 828LM and i have that working for now to open and close the door remotely but i'm not happy with the lack of functionality and having it not integrated with my security system. This just setup up another gateway that should not be needed. it should integrate with the pulse gateway from ADT just like my nest thermostats, light switches and other devices.
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EMPLOYEE
1Sherry - I can understand your frustration. I will submit a feature request to see if possibly we can integrate with ADP in the future.-
Mike November 02, 2016 18:38Dawn, it's been 9 months. Any update on supporting this with your hardware? I think it's important for you to address this. Word is getting out...EditDeleteRemove
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Dawn,
Thank you for the response. Could someone from your senior support team contact me? I would like too have a conversation about to explore a couple of ideas. I'm trying not to get rid of the Liftmaster and go back to a Linear that is compatible according to ADT.
I actually feel like there are a couple of ideas that might work with some assistance? ADT has a list of published approved devices and Linear is one of them using the same GD00Z-2 that I had the installer come back today and reconnect Z-WAVE GARAGE DOOR OPENER CONTROLLER http://www.adt.com/garage-door that was originally installed and integrated with the ADT pulse system. doesn't say it can't and won't work just says it not approved.
Since this uses wave it seems instead of using your gateway https://www.liftmaster.com/LiftMaster®-Internet-Gateway-Your-Simple-Solution i should be able to add it to the pulse system? again, it seems as though we shouldn't need your gateway it's redundant given everything works through my pulse gateway or did with the linear. as a last alternative, i thought about swapping out the model 8355 to the wifi model but i can't get confirmation if this will solve the issue? I thought that might be a better option since MyQ seems to be proprietary to lift master and has very little integration with other devices or systems. Would any of the wifi enabled models offer a integration to pulse without using your gateway? but it seems that even the elite series wifi models are using myq? -
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here's more info about the adt gd00z-2
http://www.adt.com/content/dam/adt-core/downloads/manuals/GDC-Installation-Instructions-EN-Final.pdf -
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Well I cannot speak for the GD00Z-2 but I own the GD00Z-4. And my liftmaster 8355 is not working with it. unlike Sherry I have no loyality to Liftmaster. They need to get this working or back the opener goes, and onto Social Media I go to tell my 972 friends that if you are looking for a smart home STAY AWAY FROM LIFTMASTER!!!!
However I'm a reasonable guy.. If someone can tell me a way to make this work, I'll be happy to keep it.
That does not mean I am not REALLY annoyed that I have to play games with all this cause LiftMaster decided to play games with their garage door opener.
Waiting on a response
Jay -
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I'm having the same issue with my LiftMaster 8355 not working with my Linear GD00Z-4. I spent hours trying to troubleshoot only to find out that LiftMaster deliberately prevents use of any other product like this, likely so that you are forced to buy their internet-based solution. Greed, plain and simple. I just had my house built and didn't know about this issue when the builder selected LiftMaster for my two door openers. I'm telling the builder they should warn their future customers to stay away from LiftMaster and I'll post warnings on the home automation forums I use.
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Hi guys,
Having the same issue with LM8355 and GDZ00-2.
LiftMaster team, are there any solutions? -
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Hello
Just purchased a house with the 8360 Model MyQ... has this issue been resolved or has anyone found a way around it yet?
Thank You -
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Has anyone had luck with the above module
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Yes, just installed today it works like a charm.
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