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what would make my internet gateway just disappear from my account??
my garage door stopped responding and I noticed the blu light was not on.I went to my account and my gateway is not there,its been registered since 2014 and is now gone.
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Have you tried doing a soft reset of the gateway? There is a hole on the side of the unit. Push a paper clip in there while it is still powered on and continue to keep the paper clip pressed in until you see the yellow light come on. Give it a little bit then check your account again. I've had to do that a couple times. Not sure what kind of router you have at your house but if there is a way to see what IP addresses have been assigned by it via dhcp then you can try pinging your gateway to see if it responds.
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Chuck, I'm not sure how your Internet Gateway would disappear on its own. Can I have someone from our tech support team reach out to you using the email address associated with this account? Lauren
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sure you can.
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I'm assuming that Chuck is saying that his door or whatever other devices he has connected through the gateway are showing as offline. I've had this a couple of times. It seems as thought the gateway does not always renew it's dhcp lease as it should and doing a soft reset has always cleared the issue for me. If I could make one suggestion for the folks designing this product it would be to allow for a static address. Have a web UI to config the device. Once it pulls the initial DHCP address then web into it configure it for static and give it an address.
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