Hey so I've had the myq software installed on my phone and working fine for over 3 months and all of a sudden about a month ago it started showing the garage door as half open when the app opens the garage door and it flashes a question mark at the same time. It sometimes shows a question mark when it closes but for the most part it looks fine when tis closed. It just stopped working one night (Hub offline 309). I'm in IT so I made sure it wasn't the router. I blanked the config on the myq and then it seemed like it wouldn't sync with the garage door (Its a Genie). I finally got it to work and its showing up the same way (half open when the garage door is up and question mark when opening or sometimes closing). Currently it is working again but it is HIGHLY annoying. I can't seem to find anyone with my exact issue to see if there is a solution. I stumbled on to this site googling the hell out of my issue.
Keep in mind it worked flawlessly when initially set up and these issues just cropped up recently. I replaced the battery in the sensor that lives on the garage door but hasn't changed anything (and when I hit the test button it only flashes......can't remember if its supposed to stay on.....and it was a PITA trying to get it to talk to the myq brain).
Help!!!!!
When Garage door is up it only shows half open and while opening it shows a question mark
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Please feel free to contact us at myqcommunity@liftmaster.com. We will need to exchange some information regarding this and see what the best troubleshooting steps will be to take. In the meantime, you can try to move the MyQ Garage further away from the garage door opener on the ceiling. This may help eliminate any potential interference issues.
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