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When I try to add a new place I get the message - Please make sure your router is on and the Green LED is solid ON (304).

I just purchased a Lift Master Elite garage door opener and an 828LM Internet Gateway. I connected the gateway directly to my Motorola  router with Infinity. It has a green light steady on. When I try to add a new place I get the message - Please make sure your router is on and the Green LED is solid ON (304). It is solid on. I followed the FAQ instructions and powered down and restarted my router. Same thing. What do I need to do to connect the gateway and be able to utilize the app?
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