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I’m frustrated

Restricted Account / Paid Member. 3 emails in 4 days and no response other than the auto response "A service professional will review and respond to your inquiry as quickly as possible."

Restricted Account [Ticket: 100805-000108] [Ticket: 100826-002688]

My profile is: www.linkedin.com/in/sapnetwork
Email: ehab4sap at gmail

I am a Paid Member and I have sent 3 emails over the last 4 days and no response other than the auto response "A service professional will review and respond to your inquiry as quickly as possible."

Could someone kindly unlock the account ASAP then get back to me with an answer.

Details below

Thank you
Ehab

From: Ehab Elagaty
Sent: Tuesday, August 31, 2010 5:18 AM
To: LinkedIn Customer Support
Subject: RE: Restricted Account [Ticket: 100805-000108] [Ticket: 100826-002688]
Importance: High

It is now almost 4 days since I submitted my issue.
Could you please action it ASAP.

Regards,
Ehab

From: Ehab Elagaty
Sent: Sunday, August 29, 2010 6:45 AM
To: 'LinkedIn Customer Support'
Subject: RE: Restricted Account [Ticket: 100805-000108] [Ticket: 100826-002688]

LinkedIn Support,

It has been almost 48 hours and my issue has not been resolved yet.

Could you kindly unlock my account ASAP as I have several groups and messages to attend to then get back to me with an answer later on (if you require more time) on points 2 and 3.

Your assistance and fast response is much appriciated.
Ehab

From: LinkedIn Customer Support
Sent: Friday, August 27, 2010 7:03 AM
To: Ehab Elagaty
Subject: RE: Restricted Account [Ticket: 100805-000108] [Ticket: 100826-002688]

LinkedIn Customer Support Message

Subject: RE: Restricted Account [Ticket: 100805-000108]

LinkedIn has received your question. A service professional will review and respond to your inquiry as quickly as possible. Thank you!

Original Contact:

Member Comment: Ehab Elagaty 08/26/2010 23:03 CDT

Stacey / LinkedIn Support,
It seems like my account has been restricted again. After your last reply I thought that this problem may be due to the fact that I have set the application to update my connections details by setting it to scan 1000 profile where it opens 3 profiles at a time taking approximately 2-4 seconds on each profile, where as the recommended default limit for using the tool was 500 (3 profiles at a time).
I have been trying to assist Arnnei (the developer of
LICM) with testing the tool, I wanted to check how the performance would be if I set the limit to 400 – 500 (but this time, 1 profile at a time) which has worked OK a few times then has caused my account to get locked again.
Could you kindly:
1) remove the restriction on my account once again
2) clarify what number of profiles would be considered as an excessive high number
3) confirm or at least try to follow up on getting an official confirmation from LinkedIn/CEO if using such a tool as
LICM would be OK or not, or which guidelines must be followed when used.
Taking into consideration what Arnnie has posted at http://groups.yahoo.com/group/LICM/me...
with regards to his communication with Reid Hoffman (LinkedIn CEO), where Arnnie has stated that he understood that Reid Hoffman will take care of things and he believes that he did.

FYI, I am also under the impression that Arnnie has been working on getting LICM to connect directly to LI using the API rather than using the old
page parsing method.
Kind Regards,
Ehab Elagaty

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