Issue at publishing stage

  • 14
  • Question
  • Updated 11 years ago
I created 2 synth successfully, but now it keeps on stopping at the end, after uploading my pictures at "Publishing synth". Any idea what is causing that?
Photo of mkorner

mkorner

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  • unhappy, but still like photosynth

Posted 11 years ago

  • 14
Photo of Alex D

Alex D

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Official Response
Photosynth has been under incredible demand since we released late yesterday evening. Getting ready for the launch we did massive amounts of performance testing, built capacity model after capacity model, and yet with all of that, you threw so many uploads at the service we had to throttle them back for a few hours.

At the same time, we tried to tweak a few database settings to allow us to handle more uploads and inadvertently introduced a bug that is causing a small percent of synths to fail with an error code or hang right at the end. We're rolling back that change now and that should fix the majority of those errors.

While that is being fixed, we are adding capacity as fast as we can and letting in more and synthers. Keep trying, but it might be a few hours before we can get everyone in. In the mean time, we hope you will check out our "How to Synth" video (https://blip.tv/file/1190926/), grab a camera, head outside and start taking pictures for the next awesome synth.

No excuses; just the facts on why you are seeing these issues. We really appreciate the enthusiasm and are hard at work ironing out the issues and adding more capacity.