Photosynth stuck a "Publishing" phase.

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  • Problem
  • Updated 7 years ago
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I have tried to create a photosynth twice with the same set of images but for some reason right after uploading all the pictures to photosynth the client stick to the "publishing photosynth" phase and won't go anywhere.

Trying to create another photosynth with the same name result in an error that a photosynth with the same name already exist... but looking at the web site the photosynth is not showing up.

My photosynth user id is bmaltais if that can help you.

I should mention that the picture size is 720p (1280x720). Not sure if it matter or not. What I am trying to do is see if I can expedite the creation of a synth by using footage from an HD cam in progressive mode and extract individual frames as photo from it to build a synth.

I should start a topic on that alone I think... link to HD topic
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bmaltais

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  • puzzled

Posted 10 years ago

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amundn

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Check the log file to see if it is finished uploading or wether it has crashed:
http://getsatisfaction.com/livelabs/t...

I had the same problem but it just took some time before it actually showed up on the site
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Jonathan, Official Rep

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We're seeing this intermittently. We're still under high load, but most synths are working. I suggest trying again with a different name.

We're definitely working on improving the synth success rate, too.
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tweeto

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this is the last line in the log:

15:48:07 VtApp: Collection completed (27% synthy), but isn't avialable for viewing yet.

edit:
i just noticed that this the ending line of every log, even the succeeded ones.
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Shane

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Agree, I have the same issue, 2 synths, 1 appears on the site, 1 doesn't, both have the same in the log... "VtApp: Collection completed (X% synthy), but isn't avialable for viewing yet."
(p.s. did someone think to check the spelling of available!)
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amundn

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I had the same thing in my log, it took about 6 hours from the logged timestamp before it showed up on the site, so I can just recommend you to be patient :)
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Shane

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Same issue, how patient... it's been 14 hours now since "VtApp: Collection completed (X% synthy), but isn't avialable for viewing yet." appeared in the log.
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bmaltais

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I am not home right now... The 1st synth completed last night before going to bed and was still not available on the web site this morning... So I ran it again under a different name and it still is not showing.

I cant check the log as I am at work... Oh... what am I doing on this forum then... back to work ;-)
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bmaltais

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Just checked and still no sign of my synth.
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JackH

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I believe my synth appeared 3h ago. If that's right (may it's been 4h and I just didn't check), than my synth took 11h to appear. As I had already given up on the first one I uploaded a new one with the same images. That's been done with uploading about 3hs ago. And it's still not available online.
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ACE

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I left the program running all night. Unfortunately, it seems that the problem is that a few million of us are all trying at the same time. :)

Try, try, try again.
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tweeto

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mine just showed up, i guess we just need to give it some time...

BTW, this thing is awesome!!!, i can rotate around Chichen Itza and i didn't toke the photos knowing about this app...
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ad2476

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I'm having the same problem as well. But I've only been waiting about an hour, and everyone else says it takes 6 or 7 hours. So I'll wait.
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brentil

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Guessing I had a failure on upload since mine sat at the same phase for ever then found this in the log.

exception CollectionUploader.cpp(100) hr(0xA0000006)
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ADI-Corp

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Saw this post somewhere else and thought I would repost it here.
I too am having this same issue.

Alex D, Official Rep, replied 1 day ago
Photosynth has been under incredible demand since we released late yesterday evening. Getting ready for the launch we did massive amounts of performance testing, built capacity model after capacity model, and yet with all of that, you threw so many uploads at the service we had to throttle them back for a few hours.

At the same time, we tried to tweak a few database settings to allow us to handle more uploads and inadvertently introduced a bug that is causing a small percent of synths to fail with an error code or hang right at the end. We're rolling back that change now and that should fix the majority of those errors.

While that is being fixed, we are adding capacity as fast as we can and letting in more and synthers. Keep trying, but it might be a few hours before we can get everyone in. In the mean time, we hope you will check out our "How to Synth" video (https://blip.tv/file/1190926/), grab a camera, head outside and start taking pictures for the next awesome synth.

No excuses; just the facts on why you are seeing these issues. We really appreciate the enthusiasm and are hard at work ironing out the issues and adding more capacity.
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ddobbs

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I tried the first time about 2 hours ago but I closed the app cause I thought it had just froze after letting it run for about 30 mins while I was doing other things on my PC. I tried the second time and the app was still stalling on the publishing phase. I then checked the web site and noticed that it was down so I figured it was an infrastructure problem. I'm trying a third time and will let it go and see what happens. Maybe it says somewhere but it'd be nice to have a prompt "Be prepared to wait 6-12 hours for your synth".

Seems cool, here's hoping it works!
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jed

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Where does it show up??? Where is it saving it to?
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Blaise Aguera y Arcas, Employee

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I actually ran into this too. If it seems stuck on publishing (the last phase) for a long time, one thing you should know is that probably this is a server queuing issue (we're working on that), not a synthing issue. You can close the synther, shut the laptop, start a new synth (after closing the synther, that is), whatever-- it's likely that that synth will actually show up sometime in the not-too-distant future.
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Blaise Aguera y Arcas, Employee

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jed, it shows up under your synths-- if you're signed in, the link is near the top right of the page. You can also search (top right) for your name, the name of the synth, any tag, something in the caption.
Of course, it may take a while to show up. Hopefully that'll be fixed soon.
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jed

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Thank you, i have calmed down and understand that it's over loaded. But now every time i try to explore other people completed synths it tells me to install. I shut down firefox 3 and reinstalled(clicked on repair photosynth), restarted and got the same thing.
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bmaltais

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I am wondering if the fact that none of the pictures part of my synth have exif data could be part of the issue. The three synth that came from Digital photo Camera all showed up fine on photosynth web site... but all the ones from my HD camera (no exif data since they are from video stills) are not showing yet.
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Capo

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I believe it is working you just have to wait. Because if you try to close the program and it is NOT finished it warns you that it will be lost. But if you close the app while in this state you get no errors.
I do find it funny that you can right click EDIT and be able to make changes - but it squaks that you ALREADY HAVE one with that name. Even thou it is not showing up yet. I have 2 or 3 I am waiting to show up. But I have NOT tried to change the name and resubmit - might cause duplicates but it might be worth a shot
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Peenie Wallie

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What's frustrating is that a) it gets stuck in the "publishing" phase and b) you have to sort of deduce that there is a log file (it's never mentioned or linked to or anything obvious like that) and c) when I open my logs, 2 of them say "Upload finished
16:45:50 VtApp: Collection completed (x% synthy), but isn't avialable for viewing yet."

And then, they never show up on Photosynth. So, what's the deal? Will it ever show up? If not, then why don't I get an error message?
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Blaise Aguera y Arcas, Employee

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Peenie, we know this is frustrating! It's certainly not the intended behavior. Publishing should be quick and it should be available for viewing immediately. We're working on it!
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stealthtech

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Same here, then when you try to upload another one with the same name you get an error of duplicate synth.
If something is going on in the cloud could we not see what is going on? Can we get a view of the pipeline/queue that we are waiting in?
That way we at least know that the synth is in the cloud but not ready?
A status at least (uploaded, waiting to be published)?
It is hit and miss. I have started a new synth, uploaded, and published quicker than waiting.
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Peenie Wallie

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OK. Roger that. My guess is that it happens when a certain file size is reached. I'm shooting 4 meg images, and what I noticed is that the smaller projects work, but when I use a lot of images (more than say 68), it seems to bomb out. Just FYI...
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Peenie Wallie

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Would be nice to add a button to the little Photosynth window to say "View Log", instead of having to go to help and then search for it. :)
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Peenie Wallie

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Yeah...I'm stealthtech on this one...If I upload a video to Youtube, I'm not just hung out to dry...the video shows up with a status of "Waiting for approval". So, I know that 1) it uploaded and 2) someone has to approve it. Takes a lot of the mystery out of the process.
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Blaise Aguera y Arcas, Employee

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To be clear, there should be *no* pipeline or queue-- the progress bar should reflect progress, and it shouldn't hang out on 'publishing synth' for long at all. As soon as it's done, a view button appears, and that's it. In other words, this is a bug we know about and are working hard on right now, not a design flaw. (Not that there aren't design flaws in our service too.) This bug was probably introduced when we scaled up after yesterday's outages. Birth pains.