unable to generate : Hang on, we're a little busy... Zoom.it is experiencing heavy load

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  • Updated 6 years ago
Hi

I try to use the zoom it to generate pictures, but it has been almost 2 days that you can see this

Hang on, we're a little busy...

Zoom.it is experiencing heavy load, so we're not accepting new images right now. All existing images and embeds still work. Please check back shortly.

When is it going to work again ?
Is it question of hours, days, weeks or months ?

thank you
cedric
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Cedric

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Posted 7 years ago

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petr.koci

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Hi, Zoom.it is down again. Do you think you will be able to restart it any time soon? Thanks!
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Bill Crow, Seadragon Group Manager

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I just checked and it appears to be running fine right now.
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Rick Pernikoff

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Hi, this seems to be down again, can you please look into it???

Thank you!!!
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Bill Crow, Seadragon Group Manager

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The site is working again. We did some investigation and discovered that these frequent issues are being caused by a single source. When zoom.it attempts to convert a large number of images from the site image.masterart.com, the site blocks requests for the images, and this locks up the service. Since it's highly unlikely that we will be able to make any changes to zoom.it to try to mitigate this problem, I'd like to talk to the user making these requests (presumably through the API) and see if we can find a way to avoid the problem. The best solution is to manage the requests so that each request waits for the previous request to complete, avoiding the situation where zoom.it makes many simultaneous requests to the image website, causing the website to refuse the requests. So, if anyone here is aware of the requests to this site, let me know and let's see if we can avoid the behavior that's locking up zoom.it
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Derek Tonn

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zoom.it has been down most of the day today (October 3). A huge bummer...as I'm usually adding 1-2 new images to the site/service daily.

If the problem is funding or an all-volunteer support team, might asking for some donations, and/or recruiting a few more volunteers, be in order? I know I could certainly take a volunteer shift or two (or three) if it helped!

I don't know about others, but zoom.it has become a VITAL part of my day-to-day activities on the art/illustration/sales front...and having it down for even a day or two, if only for adding new images, is disconcerting. And I have to admit that one of my greatest fears in my professional life right now will be to turn on my computer some morning to see that hundreds upon hundreds of images I've uploaded to zoom.it, that I use to both inform and promote, will suddenly be down/gone. With absolutely zero warning that it was coming.

Maybe folks say that won't happen! But these periodic "power outages" of late are making the shareholders of the manufacturer of Tums a small fortune. ;-)
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ahbiscuits

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When trying to create a new image via the API, I'm getting the error 'We cannot process your URL at this time. Please wait a few moments before trying again.'

Is the service down, and can you notify the relevant parties to bring it back online?

We use zoom.it for www.natgeomaps.com map previews, and I need to regenerate a large batch of images. Thanks!
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Bill Crow, Seadragon Group Manager

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Hi ahbiscuits,

Sorry for the bad timing, but this has to be manually fixed by our volunteer network admins, so I doubt it can get resolved until after the weekend.

Please see my previous post in this thread. It's very possible that your "large batch of images" is exactly what is causing this problem. Our API doesn't appear to be too resilient when it gets flooded with more requests than it can handle simultaneously. It get's in this locked condition, which must be reset manually.

While I'm sure this could be resolved at our end, there are no developers to work on this code. So, in the meantime, we need people using the API to be a bit more careful about sequencing your images, waiting for previous images to return a completion before sending another one. Can you please make sure that your app has the logic to properly throttle its requests to the zoom.it API? Otherwise we'll just continue to have this problem.

Thanks!

Bill
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Guy Parsons

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@Bill Crow,

Hi, just to let you know that the conversion process seems to have stalled (at least as far as http://zoom.it/Wfqj is concerned!)

Any help you can provide would be enormously appreciated :)

Guy Parsons
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Bill Crow, Seadragon Group Manager

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The service is still accepting new images, but this job looks like it's been stuck for a while. I'm not sure why. I don't see any reason that the particular image should cause a problem. I've asked the ops guys to kill that task.

In the mean time, I've resubmitted your image to try the conversion again. To force it to create a new job rather than just link to the current job, I added a valid html argument on the end of the source URL. For example: https://dl.dropboxusercontent.com/u/3...

The "?xx" is valid HTML syntax, so the source URL is accepted. Even though this argument is ignored, it makes it a different URL and it creates a new conversion job with a new zoom.it URL.

Here's the successfully converted image: http://zoom.it/z8aI
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Andy Ritchie

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I submitted four images yesterday that are all stalled (no progress since around 5pm PST) (Two are at 39% and two are at 78%)

http://zoom.it/ISO5
http://zoom.it/wjy1
http://zoom.it/hP33
http://zoom.it/GEou

I can try resubmitting one if someone wants to kill these tasks, but I guess it's probably slowing down the queue having these stuck?

Anyway glad I found this forum, it looks like Harold has a good toolchain developed that doesn't rely on zoom.it, and I'll see if I can go that route.

Andy
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Bill Crow, Seadragon Group Manager

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I've alerted our volunteer ops folks and hopefully they can clear these out.
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Gurdeep Rooprai

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Hi I have add an image view the api today can you let me know on the current timescales

thanks