What does Error 80004005 mean ?

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  • Question
  • Updated 10 years ago
Photosynth starts working -> then the error appears
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palisades

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Posted 11 years ago

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ScottF

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Hi, Hopefully I can help. How far along do you get in the synthing process? Can you try synthing the same photos again?
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palisades

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Hi Scott, Yes ican start the same Synth with the same name again, but than it freezes at "Generating Image Tiles"
The Synth is only 7.7 Mb with 28 photos.
I'm running Vista Ultimate x64
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amin

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I get the same problem
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ScottF

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Photosynth leaves behind a log file. If you type "Windows-R", and enter "%temp%\photosynther" you'll find a log file for that synth. Open it up and scroll to the bottom. See any fishy error messages?
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amin

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Where do you type this?
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palisades

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Hey i tried it 3 times an now it works :) very fast
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amin

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I'm still having the problem
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ScottF

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Hi Amin, you can press and hold down the "Windows" key, then press the "r" key. Otherwise in Vista you can click start, and type "command" in the search box - you'll see a link to the Command Prompt. Click that one, then enter "%temp%\photosynther" to see the logs.
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Ian_Fuller

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The error happpens to me when Photo Synth 2.0.1403.6 says it is "Publishing Synth". It waits there a long time and then fails. Very frustrating for my first easy synth purposely down with a few 640x480 pictures.
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Ian_Fuller

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The last lines of the log file are
18:03:50 VtApp: Upload finished
18:03:52 VtApp: Collection completed (47% synthy), but isn't avialable for viewing yet.

The misspelling is fishy.
I cannot find the synth on line.
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Ian_Fuller

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The second attempt worked in that the synth is online. But the client still says "Publishing Synth". I think the client is having trouble communicating with its server and eventually gives up. I am doing this from Bangkok, Thailand so I am not surprised.
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amin

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I live in Japan, so it may be a location issue.
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amin

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I typed %temp%\photosynther in command prompt but nothing happened
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WolfwoodBrbu

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Press Enter after you type it in.
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Zeemer

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Here is my information / error log:

PSWebClient version 2.0.1403.6
Target: x86 OMP
Running on Windows 6.0.6001 Service Pack 1
Wow64: no
Processor: architecture 0 family 15 model 4 stepping 4
Number of processors: 2
Memory available: physical 2045 MB virtual 2047 MB
11:15:39 VtApp: Setting service URL to http://photosynth.net/photosynthws/Ph...
11:15:39 VtApp: Created collection 4b8cf9b3-52a7-4d6d-a388-98ae65fb02e4
11:15:39 VtApp: Secondary service URL: http://d2.photosynth.net/photosynthws...
exception StartDialog.cpp(661) hr(0x80004005)
exception CollectionUploader.cpp(341) hr(0x80004004)

Thanks for any help.
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Dan Hou, Employee

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Hi Zeemer, are you still getting this error? Are those photos located on your disk or on some share? Are they all larger than 48x48?
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sorahn

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I've got an error log that looks similar. It's worth noting that mine doesn't even try to start. I select the images and hit start, and it fails immediatly.

PSWebClient version 2.0.1403.6
Target: x86 OMP
Running on Windows 6.0.6000
Wow64: no
Processor: architecture 0 family 15 model 107 stepping 1
Number of processors: 2
Memory available: physical 2045 MB virtual 2047 MB
13:30:11 VtApp: Setting service URL to http://photosynth.net/photosynthws/Ph...
13:30:12 VtApp: Created collection 849479b1-86da-4221-a861-9952ef1aedf6
13:30:12 VtApp: Secondary service URL: http://d5.photosynth.net/photosynthws...
exception StartDialog.cpp(661) hr(0x80004005)
exception CollectionUploader.cpp(341) hr(0x80004004)
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Dan Hou, Employee

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Hi Sorahn, are you still getting this error? Are those photos located on your disk or on some share? Are they all larger than 48x48?
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hopefornuts

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This is what my 80004005 log looks like, I get it right after I selected the photos :(

Number of processors: 2
Memory available: physical 3071 MB virtual 2047 MB
13:42:15 VtApp: Setting service URL to http://photosynth.net/photosynthws/Ph...
13:42:15 VtApp: Created collection 512fcd25-16f5-486e-bd8e-1decab49480e
13:42:15 VtApp: Secondary service URL: http://d4.photosynth.net/photosynthws...
exception StartDialog.cpp(661) hr(0x80004005)
exception CollectionUploader.cpp(341) hr(0x80004004)
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Dan Hou, Employee

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Hi hopefornuts, are you still getting this error? Are those photos located on your disk or on some share? Are they all larger than 48x48?
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Francisco

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I'm having the same error and my log files look pretty much the same as the ones being posted here. help!
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Francisco

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here's my log file:

PSWebClient version 2.0.1403.6
Target: x86 OMP
Running on Windows 5.1.2600 Service Pack 2
Wow64: no
Processor: architecture 0 family 15 model 1 stepping 2
Number of processors: 1
Memory available: physical 511 MB virtual 2047 MB
01:52:49 VtApp: Setting service URL to http://photosynth.net/photosynthws/Ph...
01:52:49 VtApp: Created collection 4e148cee-0bb7-4c32-b055-809d13fe48e6
01:52:49 VtApp: Secondary service URL: http://d4.photosynth.net/photosynthws...
exception StartDialog.cpp(661) hr(0x80004005)
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Dan Hou, Employee

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It looks like most of people are having this error after selecting photos. Are you still getting this error? Are those photos located on your disk or on some share? Are they all larger than 48x48?
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Phys

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After some experimentation, I think i have found 2 possible reasons.

1. The images you are using are too large resolution. Try resizing.

2. The images you are using don't overlap properly/enough for photosynth to recognise and stitch together.
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sorahn

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i'm trying to use 10 screengrabs from a video file, they're all a fairly small size compared to actual digital camera pictures.

it really doesn't even look like it tries. I click start, then it fails immediatly.
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Phys

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Maybe they aren't good enough quality or Photosynth isnt noticing overlapping areas of the screengrabs, to be able to stitch them together
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sorahn

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it's not even trying. And they are good enough, it's a slow panning shot of an area.

i can't get it to upload any pictures. i'm going to try uninstalling/reinstalling.
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sorahn

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Looks like my issue had to do with the file naming scheme from the broken apart movie. The files appeared as hidden files for windows, so that may have been what was causing the problem. I batch renamed them all and they uploaded just fine.
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novoweb

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My solution :
Download XNVIEW
Select the collection
right clic
Convertir
Options
unselect : progressive + Infos IPTC + Infos EXIF

-> now run ...
-> Upload in Photosynth
-> ENJOY !!!
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Zeemer

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Removed IPTC and EXIF and it is now synthing. So does this mean that it is just the EXIF or just the IPTC or does it have to be both that needs to be removed?
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GhostDad

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I took all my files and reduced them with a photo program (why use 5mgp) and i get this message trying to use the smaller images(they have same file names in a diff folder... IF i go back to originals i can synth - where is this log file and those 2 files that you can delete...scott you mention how to get to command prompt but fail to tell me where that log file is as in what folder?
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ScottF

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Thanks for all of the the debugging information - the team is investigating this problem. The logfiles seem to point to image conversion and thumbnail creation. During this time we do read EXIF data. Zeemer, your workaround indicates we should look closely at EXIF code - could you post some of the images that fail consistently?

Photosynth uses the EXIF data in your pictures to assist in reconstruction, so removing it will certainly reduce the quality of your synths, but it may provide a workaround to get you synthing again until we fix this bug.

If you're having trouble finding your logs, check out this thread for more information.
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Zeemer

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That being said, it would seem that i am no longer having the issue, all new synths contain the standard exif data and rendered fine (garage and garage 2). I can rerun the original synth (backyard small batch) with the unmodified photos to see if the error still exists.
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Zeemer

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(Backyard Small Batch 2 - exif test) It successfully rendered with no issues, still can't "Connect the dots", but i assume since the images lack heavy detail/textures, being that they were taking from a camera phone. Any time frame on the ability to fine tune a 3d scene/pano/synth?
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ScottF

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We don't have immediate plans to expose fine tuning controls for Photosynth, but my suggestion is to simply take lots of pictures, and move around a lot as you take the photos, in order to provide coverage from lots of different angles.
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daijetpao

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I have the same question, here's my log below, can you help?

PSWebClient version 2.0.1519.13
Target: x86 OMP
Running on Windows 5.1.2600 Service Pack 3
Wow64: no
Processor: architecture 0 family 6 model 15 stepping 6
Number of processors: 2
Memory available: physical 999 MB virtual 2047 MB
13:23:04 VtApp: Setting service URL to http://photosynth.net/photosynthws/Ph...
13:23:06 VtApp: Created collection 49339633-5ff5-4c72-a1d8-7952b72e5709
13:23:06 VtApp: Secondary service URL: http://d2.photosynth.net/photosynthws...
exception StartDialog.cpp(683) hr(0x80004005)
exception CollectionUploader.cpp(361) hr(0x80004004)
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Matt, Employee

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daijetpao, based on our database here, it looks like you tried to create this synth 3 times and it failed every time. However, it also looks like you were able to create a synth successfully.
Did you have to use a different machine to create the synth? If not, can you try the same photos as before, but use a different name and no tags or description?
If you are still getting the error, could you please send me the images so that I can try to reproduce the error here?
My e-mail address is: madeeds@microsoft.com
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ZogStriP

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I have the same error...

Here is my log:

17:52:32 HR test fail <>\CollectionWriter.cpp(2130) hr(80004005)
exception SynthPipeline.cpp(234) hr(0x80004005)
exception CollectionUploader.cpp(341) hr(0x80004004)

Any help ?
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ScottF

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Thanks for the info - we have a developer looking at this problem.
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Dan Hou, Employee

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Hi ZogStrip, is 17:52:32 HR test fail <>\CollectionWriter.cpp(2130) hr(80004005) the first place where 80004005 occurs?
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Dan Hou, Employee

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Or, did you see something like "NavToolkit exception: xx, line xx" somewhere before "CollectionWriter.cpp(2130) hr(80004005)" ?
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markp

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Hi guys - any movement on this yet, any clues? Given that it's been nearly a month since the last reply of any kind ...

I've just had a large synth that's taken a huge amount of time suddenly fall over on me with this error (gaaahhh!), and having looked in the log I think I have some feel for what's wrong, but I'll give you the full info as well. It looks like it failed during the "reconstructing scene" part where it's putting the synth / sub-synths together, before it actually uploads image data.

For a start, it truly did take ages, though i've made bigger ones than this before that didn't take as long, so something must have confused it. In total, 795 images, at 1440x1080 / 1080x1440 (manually rotated a lot of them because neither windows nor PS pick up on the rotation info my camera stores for some reason - and reduced down to this size from 3mpx because of previous insider advice that it synths from 1.5mpx versions and wanted to make it easier), 113mb. A big one, sure, but like I say, I've had bigger in terms of number of pics and data load, and they went fine in a fair bit less time. This took from 16:23 yesterday, to 13:48 today at point of failure - and I don't think it had even started the picture upload by then.
(So that's 21h 25m, on a 1.73Ghz Pentium-M Sonoma with 1Gb of DDR533)

Start of log (itself >500kb):

PSWebClient version 2.0.1403.14
Target: x86 OMP
Running on Windows 5.1.2600 Service Pack 2
Wow64: no
Processor: architecture 0 family 6 model 13 stepping 8
Number of processors: 1
Memory available: physical 1015 MB virtual 2047 MB
16:23:04 VtApp: Setting service URL to http://photosynth.net/photosynthws/Ph...
16:23:04 VtApp: Created collection d3e96fe4-f190-4e6a-b72a-5081654a4418
16:23:04 VtApp: Secondary service URL: http://d6.photosynth.net/photosynthws...
16:23:04 VtApp: Converting image: D:\My Pictures\photographs\newer pics\photosynths\new room\reduced\IMG_8177_small.jpg
16:23:05 VtApp: Adding image: IMG_8177_small.jpg
16:23:06 VtApp: Converting image: D:\My Pictures\photographs\newer pics\photosynths\new room\reduced\IMG_8178_small.jpg
16:23:06 VtApp: Uploading "dzi" file C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Photosynther\images\1.0.dziz (432953 bytes).
16:23:07 VtApp: Adding image: IMG_8178_small.jpg

.... then lots of so-far so-normal stuff....

and end of log:

Synth 90 : 2 images, 106 points
0: 738 http://mslabs-234.vo.llnwd.net/d6/pho... (D:\My Pictures\photographs\newer pics\photosynths\new room\reduced\IMG_8966_small.jpg)
1: 739 http://mslabs-003.vo.llnwd.net/d6/pho... (D:\My Pictures\photographs\newer pics\photosynths\new room\reduced\IMG_8967_small.jpg)
13:47:53 HR test fail <>\CollectionWriter.cpp(2130) hr(80004005)
exception SynthPipeline.cpp(234) hr(0x80004005)
exception CollectionUploader.cpp(341) hr(0x80004004)

So something's fallen over in "CollectionWriter", it would seem - giving that 80004005 error.

However if we look above, there's something interesting... "Synth 90: 2 images, 106 points" (actually the 91st one, as it starts from "Synth 0"). Scrolling up shows it's actually made a hell of a lot of very small sub-synths without many matching points, all the way up to no.42 (!) (the first 2-image one, again ~100 points - most have less, some have over 200), no.31 (first 3-image, and only 46!), no.20 (5, 389), then no.8 (10 images, 1005 points).... and counting down the top 3 it's 27 images/3424 points, 48 images/2325 points, and the main one at disappointing 402 images, but at least a comparitively massive 63266 points (157 per pic). So has it reached a limit in the number of sub-groups? Overflowed memory somewhere? (unlikely, the swap file only went up to 1.6gb (PS peak mem use 720mb), so there was 400mb free)... Or just made what is probably a fairly accurate internal judgement that this will probably be a rotten synth and just to give up on it?

I did admittedly give it some challenging material to see if it would work - an empty room with some pretty repetitive wallpaper and flat-white ceiling (though the light playing off it should have given heterogenous texture to both), and the last 50 or so pictures showing the gradual addition of furniture (fancied that "historic houdini vs modern scene" synth effect where they pop in and out of the scene). I think I'll remove those, and the wackier of the bulk shots I took (did some wild angles - from right down at floor level and up at the ceiling, and some don't have a great deal of unique detail in), and see if it works this time. In less than 50 picture groups!

Also, although (or because?) I converted them in Office Picture Manager, it seems to have preserved the EXIF information. Example info, as reported by Explorer for the first image of the set (195kb):
Image ---
Width: 1080 pixels
Height: 1440 pixels
Horizontal Resolution: 180dpi (also Vertical)
Bit Depth: 24
Frame Count: 1 (interestingly I've had a camera that could do split frame, but its not this one)
Equipment Make: Canon
Camera Model: Canon PowerShot 720IS
Color Representation: sRGB
Shutter Speed: 1/202 sec (required to avoid blurring whilst doing continual-shot pans)
Lens Aperture: F/2.8
Flash Mode: [blank]
Focal Length: 6mm (?! - it was a longshot down the room)
F-Number: F/2.8
Exposure Time: 1/200 sec (duplication on these two...)
ISO Speed: ISO-400 (it was midday & I had the lights on... but, it's britain, it was dark, and I needed high shutter speed)
Metering Mode: Pattern ("Evaluative")
Exposure Compensation: 0 step
Date Picture Taken: 4/10/2008 14:07 (N.B, UK format date)

Description --- [title, subject, keywords, comments all blank]
Origin --- [author = blank]

I don't know whether it would be a related issue, but the first time I tried to navigate to that folder and view this info, Explorer crashed when I double clicked on it... it's not uncommon that it may have a hiccup once every couple of days (Laptop could do with hardware service and a good re-install, but it's not bluescreening yet), but it seems like an odd coincidence.

I have been using the PC for other things while it was synthing, but nothing particularly heavy. Making a simple floorplan of said room in Powerpoint to try and figure out how to rearrange the tetris blocks of all the furniture that's supposed to go into it's already odd layout, a bit of web surfing, a moderate size Excel sheet for finances ...... that's about it.

So, anything yet, other than "don't stress it so hard!"?
(But then again - people have had the same error with only 10-30 pictures, so I'm not sure if it IS that, rather than some exotic point-matching bug that's caused an overflow ...... and in any case, it maybe goes against your advice above to cover it from lots of different angles - the vast number of images came 80-90% from me doing the reccomended thing of "standing in each corner, and halfway along each wall, then take a highly-overlapping set of panoramas", particularly as it was difficult subject matter with poor lighting... and given the size of the thing and the angles involved I did it at a level, then tilted up & tilted down aspect for each place, with the camera in Portrait orientation. The other 10-20% being closup detail / walkround shots for the few actual features, and the furniture move)

(PS ... can we have english language error messages in the program for the most common ones sometime soon, so you don't have to waste your time endlessly answering newbie queries on the hex codes? :-D Or at least, a "Why did this happen?" link that actually works correctly, instead of just dumping you at the GetSatisfaction homepage?)
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markp

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(retrying it now after cutting out 126 pics, down to 669... hopefully everything that's left will be much synthier)
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markp

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FFS .... ok, it did finally work, but it's pretty naff. And it's thrown up a wierd error (see topic i posted a few minutes ago). Think I may just give up, delete it, and try again with all the strangely-arranged furniture in the room as that'll be a bit meatier and not as ditchwater dull.
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Dan Hou, Employee

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in your case, it looks like there is exception happen during navigation relationship computation. could you check the log file to see whether there is a line like "NavToolkit exception: xx, line xx", somewhere before CollectionWriter.cpp(2130) hr(80004005) ? Thanks.
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markp

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Wow Dan, that's one delayed response :) I think you may not get many replies to the questions you're asking in this thread, as it was like 4-5 months since any of the previous entries were posted, which is an eon in Photosynth years. I admire the eagerness to help, but it's more than likely all the data - and probably a lot of the human memories - have been lost to history now. Certainly I didn't even remember I'd done that massive room decoration synth until this popped up in my email, I re-read the thread and was reminded of it.
(Why is this text entry box so damn small? It's making editing and keeping a coherent grasp of what I'm writing (language isn't my best skill) very difficult. Like using one of those old electric typewriters with the 80x2 display)

I think it probably isn't giving that error any more even if I was to use the same image set (I think the "removed" pictures were deleted, rather than just dropped from the synth list), given there's been multiple updates since etc. In any case that log file will have been long since overwritten!

Never mind, I haven't had any such errors with it of late, it seems fairly solid. There's just the occasional protracted lockup when I'm trying to add a second set of pictures to a synth I'm already preparing *while* another one is running (it seems it needs to finish whichever particular stage it's on of the running synth before the prep/filebrowser/whichever thread gets any more cycles and comes back to life - luckily it hasn't yet happened during the "matching images" stage of a huuuuge synth... and it only occurs on my work desktop Celeron, which is heinously weak at multitasking, and already suffers some odd issues when it comes to image folder browsing - but these normally occur when opening the file explorer, rather than pressing "OK" to close it and add the pics, as it does here...), and the even more occasional all-out crash. Nothing too much to worry about so long as the more general stability can be sorted out.

Oh, and still some of my synths are having some rather wierd match-ups, but it's improving to the point where I can often see what's caused it reasonably well (ie it's being caught out by the same things a human would, if said human was somewhat amnesiac and had tunnel vision - which I assume is similar to how the algorithm works) and can zap some of the offending images, so that I don't e.g. end up with two intersecting scenes where there should only be one (a particularly good one recently was a walk down a country path and over a single-track rail line ... because of some images having rather poor exposure, it's got confused to the point of thinking there's *two* completely seperate rail lines, about 10-15 yards apart from each other... with about a 50-50 split on which of the other pictures synth to which copy of the line)
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katherine.wy.chan

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Alright, after a SUPREMELY lengthy log file... where every single DZI got uploaded fine, this pops up in my log file:
00:06:57 HR test fail <>\CollectionWriter.cpp(1355) hr(80004005)
exception SynthJob.cpp(379) hr(0x80004005)
exception CollectionUploader.cpp(299) hr(0x80004004)
00:06:58 VtApp: FAILED: 0x80004005

Wut. T_T