When trying to view a synth, I get an unable to open error message

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  • Problem
  • Updated 11 years ago
I'm using Firefox and I get the following error message when trying to view a synth.
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jamiep77

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  • very frustrated

Posted 11 years ago

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robmazco

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Same for me on vista sp1, firefox 3.5
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Bert, Employee

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We've seen this kind of problem intermittently in the past, I just tried to view that synth (http://photosynth.net/view.aspx?cid=3...) and it loaded ok for me...can you try again?
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jamiep77

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I just tried it again and I still have the same error message. In fact, I get a similar error message no matter which synth I try to view (it's not just that one). I can't open any of them.

I'm using Firefox 3.0.5 on Windows XP Professional.
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Bert, Employee

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Does the Silverlight viewer (at http://photosynth.com/silverlight) work for you?
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jamiep77

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Yes, the Silverlight viewer does work for me, but I still can't view them through the main photosynth.com page.
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Bert, Employee

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Interesting, what happens if you put this URL right into your browser (try IE and Firefox if you can)?

http://mslabs-588.vo.llnwd.net/d5/pho...
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jamiep77

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When I go to that URL, I get what looks like an XML file. It happens in both Firefox 3.0.5 and IE 7 (see screenshots attached).



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Bert, Employee

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Ok, strange indeed.

Let me float this around the team and see if there are any ideas, appreciate you patience and cooperation to try and figure this one out.
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Joshua Podolak, Employee

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Hi Jamie.
Sorry for not getting back to you earlier. The error message you're seeing generally only comes up when the target dzc file physically does not exist.

Since this is obviously *not* the case, the current assumption is that something is blocking the data from getting to the applications.

Here's some things to try:

1. Have you tried synthing anything yet? Try running the synther and synth together any old set of 3 or more images. If there is some network issue, we might get a further crash bug that might shed light on the issue

2. The usual uninstall/reinstall routine. Do you recall if there was any weirdness during the original install?

3. Proxy settings. How are you connecting to the internet? Could the proxy be blocking requests from Seadragon/Photosynth?

4. Firewall/anti-virus. Can you try disabling all of these programs for a second, and see if you manage to get through?