Unavailable Status when Available?

  • Problem
  • Updated 2 years ago
Since installing Liveprofile a few days ago, I've noticed that my contacts keep switching to "Unavailable" status when I know they're not. I've had my droidX and my wife's htc Incredible side by side and checked that each status was listed as "Available" on the phone running the app. However when I look on the opposite phone, they're listed as unavailable. For example, my droidX shows it's Liveprofile status as available, but my wife's phone sees my status as unavailable. When this happens I get the messasge " **** is offline, Messages you send will be delivered when **** comes online". Is there a way to correct this and allow messages to be sent?
Both phones are on VZW with full data access enabled. Both have been updated to v 0.0.14a
Thanks
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DJ

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  • frustrated

Posted 4 years ago

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Phil, Official Rep

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Try updating to the most recent version of LiveProfile if the problem persists e-mail me support@liveprofile.com
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DJ

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Thanks for the quick response Phil. Both phones have the latest version of Liveprofile currently installed. I'll try an un-install and re-install tonight to see if it helps. If not I'll email you and let you know. Thanks, -- DJ
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Phil, Official Rep

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Try once again if not we just released an update which might have been causing this problem
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david

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as of 11-07 it still has same issues on EVO 4G and installed last nite from market
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gena

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i am having a problem i installed the liveprofile and my phone is iphone and the first thing appeared is a friend sent me to add him but when i did his stat. appeared unavailable wanna understand what is that means my phone is iphone and his phone is htc
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norain

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I am also having the same problem, I just installed this app about a week ago.
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Mel osborne

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Me too. Just installed it yesterday
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  • 19 Posts
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Same thing happens to me and I have the latest version
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Phil, Official Rep

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We are aware of the issue and trying to track it down. Is there anything in particular that you are doing when this problem occurs? Such as switching from wifi to 3g, on a phone call, etc.
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Not really. Normally if I hasn't been used for x amount of time. Don't ask me how long, I couldn't tell you
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Randy Mellerson Jr

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I'm having the same problem also. I have to force stop and restart. Very buggy.
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Phil, Official Rep

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Photo of Phil

Phil, Official Rep

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Official Response
We are aware of this bug the app should function as intended besides the fact contacts show unavailable. We are working on this you can message those users still.
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Randy Mellerson Jr

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That is not true yes you can send the message but it will not go through. App also force closes a lot.
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My friend was showing as unavailable for 2 days. I sent him a message and it just stayed as sent. I had to send him a normal SMS to check. He said he had never received it. He then had to go into his profile and select his status manually. Even then it took a while to show on my phone. It changed for a while then went back to unavailable.
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Jim Piloto

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same prob here but most problems are with bb users. right now my droid x shows my other droid contact as available but my 2 bb user contacts show unavailable. please help
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Dominic

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download the app today on my iphone, was working however now I'm experiencing this same problem. Not only am I being shown as unavailable but my contacts as well. I also have messages sent with check marks only beside them and the contacts I sent them to have not received them.
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Tony Nador

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I just installed this app yesterday. Extremely happy with it however some contacts show unavailable. Messages are delayed. Still buggy. Please fix these bugs I don't want to delete this app or have any contacts leave as well
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Kameron

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Keeps taking for ever to log in and then when i do log in it says my contacts are unaviable when they are avivable.
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kcardno

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I just set this app up on mine and my girlfriend's iPhones (I have a 4 and she has a 3GS) because we're on different carriers and texting sometimes is hit and miss. We messaged on LP for a while last night until about 11:30 and then I messaged her this morning around 9 and in my app it said "S" and that she was available. She texted (not a LP message, a normal text) me later and I asked if she got my LP message and she said no. She opened the app and it showed up and she said it probably didn't come through because her status had changed to unavailable. Isn't this supposed to be an "always connected" messenger app?
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yoelbf

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I have the same problem...my contacts are unavailable and I chatted yesterday with one of them!
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Kien Lerona

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I have the same problem as well.. my friend has been unavailable for the past 3 days!?
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jaivanhardeveld

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Haven't been able to send or receive any messages for the last two days.
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stangn99

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This app doesn't work as intended.
I have an iphone. Works fine for my other iPhone/Droid contacts. It doesn't work well bb users.

All my iphone/droid users appear online and I can sent and receive fine.

All my BB users are unavailable. The only solution for BB users is to re-install the app. Once reinstalled, all 'held' message finally make it through. After a few days, the BB stops receiving message again, and user once again appears offline.
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Melvin Kock

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check if their BB are edge (2G) phones. the app has issue on BB edge phones, works good on BB 3G. They are working on that problem.
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Barath Nagarajan

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I currently have a problem.. When I add friend using their PIN, all the friends go offline and says unavailable and my chat with all my friends disappear. Seems to be a bug. Kindly rectify and update.. :)

My phone is sony xperia arc s

Thanks in advance