I have written several times to get the license for the patern, nobody answered me.
After downloading the program in time for develop , is not logical to not have a license.
I do not understand your choice of either removing the program development, for you is an asset to have people who try to make your pen differently, instead of having a few developers in the interior, you may have out of hundreds, which by their different culture and different needs, they develop applications and tools useful for many end users.
If I think that people like Rohan Kapoor who without hesitation answer to our questions when you are silent and absent. To compare IOS was passed by Android, just because the developers felt free.
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Bought 8G Echo
very happy with pen
Absolutely furious at Livescribe - wouldn't buy another product from them whatever it was
Let the community develop (eg the translator program) - come up with innovative ideas.
Someone must have the SDK that could be turned into an ISO - mass release of it into the wild with multiple sources would probably outstretch such an incompetent company in clawing it back
No point waiting - Livescribe have hurtled off down the wrong path with their pen. Their new Sky Mobile direction offers far less functionality than the Echo series, and will probably be the end of the line for the company.
Fortunately there are alternative (non-Livescribe) ways of printing dot paper with PDF overlays.
When I bought my 8GB Echo, I to feel that I was deceived by Livescribe, as all the literature supplied with the pen was contrary to the actual benefits and features offered by Livescribe.
Hello to everyone too:
Yes, indeed a year has passed that Livescribe has closed down the SDK. None of us has really understood then and now why this had to be done, but it was done. All what we knew that "argument" on the "concentration on the cloud based services" was a Livescribe bogus, which also was not really further implemented (well Google, Amazon, Ms, Dropbox etc. are better on that anyway). If Apple did something similar to the closing down of the SDK, i.e. for example closing down the development of Apps on its Iphone, there would have been a big uproar in the IT world, and you could expect where today Iphone would be.... but Livescribe and digital paper is much smaller...only a few have probably noticed it, and in the end "digital paper" will remain a narrow application area. Honestly speaking I am not sure if the Livescribe mangement understood that now we are in the "Post PC era" where the Iphone is not only a simple phone but also an IT Platform, the same would have been also true for the Livescribe pen, which is not onl y a pen but also an IT Platform, and this combinationation makes it so interesting.
But not only the possibility of development for Livescibe Apps was killed, but the core product I call it as "digital paper" with voice annotation got also severely damaged. Now for more a year Livescribe did not come forward with any improvement if I am not mistaken. On the contrary they are trying to monopolize the digital paper you may write on. Have you seen any pen manufacturer (e.g. Mont Blanc) that also tries to monopolize the paper you may write on? I have not. And even worse, there is no improvement neither on the pen nor on the limited set of papers. Some of us have been complaining here for a year that at least there should be help for creation, generation and printing of customs paper, we need more flexibility on the selection of paper types, but we also need the possibility of voice and written annotation of existing papers, like a PDF presentation in a conference. Nothing happened on those issues from Livescribe.
The only help this community got in this year was from Rohan Kapoor, a talented young man, who put out in his spare time voluntarily some tools that partly provide remedy to the situation. Thank you Rohan! Without your help we could not have survived with this product so far. However, there are limits to this help, we have simply not enough dot paper templates available. As Roman has put this in his email to some interested folks on the topic:
"The key to making this part work is having the ability to generate new licenses on the fly (preferably with the user's own credentials on a pattern license server) so that each different type of thing has a unique license. This is something that cannot be done unless Livescribe provides us with an SDK or at the very least a pattern license server again."
I think that this is a rather modest but concrete request. Livescribe, please to reinstall the pattern license server again!
Therefore I would like concretely request the provision of such service without further delay. We do not want to wait for another year.
Thank you very much!
I've just released a new piece of software that like my Custom Paper Deployment Tool, attempts to make using custom paper easier, this time allowing the use of user provided templates. This is freely available from: http://rohankapoor.com/projects/lives...
all right guys that time has come. LET'[S HACK IT!! it's not that hard actually. Later I'll try to post up some indications of where to start for that. :)
Just an idle question, how many people does it take writing letters, trying to be polite and courteous before management notices?
Im not being rude, but just wondering whether or not management even cares about hier users. All it takes is a simple search on google and they can see just how many people are wanting custom paper. Maybe they don't realize the number of people they are losing because of it. Another simple search will show that many people have returned or not bought due to this reason. I understand that stuff takes time to implement, yet I feel that Livescribe, a 'cutting-edge technology' company, is back stepping.
If there is a reason, tell us.
Another vote for reinstatement of the SDK. I get that LiveScribe might not want to put in the man-hours in vetting a ton of apps, or else risk unleashing 'dodgy' apps onto an unsuspecting user base.
However... the world seems to be quite happy dividing itself into the groups of people who just want stuff to work out-of-box (let's call them Apples) and people who want to be able to customise everything to within an inch of its life and don't mind the tradeoff that sometimes the experience might not be quite as smooth (let's call them Androids).
My best friend is an Apple. If she bought a LiveScribe pen, she would be quite happy to use it with the notepads available and maybe print some simple paper types. (We're both in Europe though, so basic A4 and A5 papers would be a minimum requirement, but that's another argument.) If, say, she caught me (an Android) using some cool new app on my LiveScribe pen, she might be interested to try it, and as long as she had a way to 'reset' back to a fully-supported pen if it didn't work quite perfectly, she'd be fine with that.
Me, the Android, I want to play with and customise everything. If someone releases an app that looks like it might be useful, I'll try it. If the instructions say "THIS IS NOT SUPPORTED, FULLY BACK UP YOUR PEN'S DATA BEFORE YOU INSTALL IT" I'll do that. And if it breaks my pen, I'll shrug my shoulders, factory reset, and restore my data. No big deal. (And anyway, just the same as with Android marketplace, ratings and comments on the app from previous users will steer me away from the truly awful stuff.)
I guess what I'm saying here is that releasing an SDK doesn't mean you have to provide Apple-type support for people who want an Apple experience. Just make it clear for those people where they leave that safe, happy orchard and that if they open the gate into the wild wood beyond, they have to accept the risks. You could even make it so that they have to 'root' their devices (maybe not actually root it, but do some set of steps complex enough to act as a barrier to entry and significant enough to be an obvious delimeter of "you have now left the orchard") to get access to the unsupported stuff.
Also, USE YOUR COMMUNITY. You don't have to support developers beyond the kind of support that absolutely nobody can do without privileged access (I'm guessing proprietary Anoto code and driver-level stuff). If you let them, and show them a little love in return (perhaps freebies, additional access to insider knowledge, more contact with the SDK-savvy staffers) your community will handle the how-to questions and anything they can with the info you give them.
For examples of how this can work, look at GiffGaff (a UK mobile provider, staffed almost entirely by its own community) for a lead. Or BeThere, a UK ISP. They have a team of staff who cover the "out of box" experience, but for anything else customers get referred to the community. BeThere even give their long-standing trusted community members access to some stuff that most companies would only give to staffers, e.g. network status monitoring. Jump into their IRC chat room sometime if you want to ask the community themselves how that works.
You have a great opportunity here to build massive brand loyalty and extend, extend, extend the functionality of your product for almost no overhead. The people who bitch in this thread *want* you to do that, and it doesn't have to be at the expense of my friend the Apple who just wants a pen that takes notes.
PS. You stopped this because of Cloud? Seriously?! Can you imagine the awesome stuff a developer community could come up with for a wi-fi pen?! *Shakes head, wanders off...*
I just bought this marvelous pen last week and as a creative thinker I start comming up with all kinds of new possibilities and ideas for this pen.
I was attracted to the pen amongst others through the Livescribe website where it is told that there are many 3rd party apps available.
I was completely stunned to say the least to learn that the company stopped ( or killed might be a better phrase) the possibility to develop apps for it.
The reason ( this so called CLOUDthing ) has totally nothing to do with this, It is like saying that you stop selling apples because people like to watch Boxing on TV...
On top of my dissapointment, I get a feeling out of this, that this company Livescribe, is not a solid trustworthy company.
Who can give me a guarantee that they won't pull the plug out of the entire product?
Developing an android App, seems also nothing to do about the SDK.
I think that behind the scenes there are totally other concerns going on: patent claims copyright issues whatever.
It is a shame that they act like this, and could indeed be the start of the collapse of this company.
It is totally unlike the way it has to be in 2012....
I have a compromize proposal. I see that also many new customers, who just got their SmartPen for Christmas get rather nervous about the LiveScribe marketing style:
1) Everyone on this forum so far has agreed that it is a pity that the SDK was withdrawn. Many thought that it was actually a big mistake.
2) My compromise proposal is that at least as part of that original concept (which was a good one) at least a Customs Paper Support program should be set up immediately.
3) There are "low hanging fruits" to do it very quickly (sort term solution): Please to publish on the Livescribe website the PDFs of those LiveScribe papers that usually can not be bought in the shops maybe on-line. With that you hardly hit your paper selling business. For example, publish at least the PDFs of:
- A5 5mm GRID papers
- A4 5mm GRID papers
- A5 Unlined Journal
Maybe you have other "unorthodox" papers that fall into that category, that you can not buy in BestBuy, Frys, Target etc. ...
4) Long term solution: Launch a Customs Paper Development Platform (probably based on the SDK) with two different paper classes:
a) One class for development of papers for wide exchange among all Livescribe users. Here Livescribe may have a "veto" right, if there is anything that they do not like. In that case that paper type could still be in class b). Here central registration would be needed like in the SDK.
b) That class is only for one user (e.g. within a company, within one personal use). Such customs papers could not be exchanged among Livescribe users. Here no central registration would be needed.
5) Schedule: Points 1-3: within the next 2 weeks. Point 4a): Next 6 months. Point 4b) Next 9 months.
How about such a plan to move finally forward?
I too recently purchased an Echo 8gb pen with a view to building an applicatiion around it. Now I find out that the developer program is canned!
What a waste!
Why not give the source of the SDK to the Livescribe pen wielding communitity and let 'us' manage and maintain the code as happens in open source projects.
Why let the code rot when it can be used by those who are interested and it will ultimately benefit Livescribe with the sale of more pens.
I just want to provide some background on this topic as I have spoken with Tommy extensively over the last several weeks. Tommy (and many others) want several additional kinds of custom paper (in multiple different sizes) created in addition to the 32 different licensed notepads that I have currently available. Tommy specifically has developed some other files that he would like to license himself for his personal use. Unfortunately, as we all know, Livescribe has closed their developer program and as such, there is nothing that we can do. I have had to tell many, many people over the last two months that there is nothing I can do to help them as Livescribe has closed that program. When they asked what they could do to help, I told that by contacting Livescribe on Get Satisfaction, they would at least let Livescribe know about the continued interest in the developer program and hopefully, someday, Livescribe would bring it back.
In that vein, if you could rename the topic title to "Bring Back the Developer Program" or something equivalent, I can point people there so that all of their thoughts are in the same place.
If you have some time and want to read some of the comments coming from users (which I summarized above), I highly recommend you take a look at this page on my site: http://rohankapoor.com/projects/lives...
I do care and I do listen. I forward every request in favor of the bringing the developer program back to my manager. I would like to see the developer program back also. I'm on your side and fighting for you.
I am writing this message to all the users/ reviewers who have written to Livesccribe about an issue / workaround / suggestions etc but I assume now everyone has come to one conclusion : They Don’t Listen
The max you can get is a response that the idea is under consideration which never happens or they choose to remain mute .
I brought this pen in 2012 , wrote to Livescribe about custom papers and change of ink feature , got standard replies : Under consideration and then nothing happened. I never used the pen after that although it was around $200.
Recently I picked up my pen and checked the site again about the improvements etc but the features I asked and numerous users asked for was still not implemented. Almost 5 years and no development , this speaks volume about the attitude of company towards customers. This company is not selling a cheap product , but a quite expensive one and still no customer support.
I came across a product feature about adding a clip instead of a cap on the echo pen and the buyer was kind enough to actually backed his suggestion with potential drawing, but as usual : No Response .
I have come across several posts like these where users have submitted requests with illustrations, but have not gotten a response to acknowledge , forget about implementing the idea.
If a idea is not feasible user should be made aware of technical difficulties and it should be closed , just keeping a post open for 5 years with a response here and there is not we paid good money for.
Guys , If you like your smartpen but have set it aside because it lacks the features you desire , or you don’t get what you were looking for and now way past the date to return the pen , here’s what we can do .
Go to Livescribe’s various Facebook pages and just make the potential buyers aware of this company’s attitude. Having a great product is not enough , company should back it up with excellent development team and customer service team .
Corporate office with phone number :
As you wrote, they don ́t listen! Great idea, bad execution. Many details are easily to improve, like for example an cap for the pens. Or a year by year calendar. The company miss so many opportunities.
And to be honnest, i didn ́t expect more from the new company owner. Their livepdf offer looks also something dead, died in 2014.
I think the idea behind all this pens need to be restarted by another company.