BIG Monthly Prize

  • Question
  • Updated 3 years ago
Hey, your website said (or at least it did last year) that "whoever has the most points at midnight at the end of the month wins the big monthly prize" WELL, I worked like a dog to win this in December and it definitely still said this about the "big monthly prize" on the site then. After 2 weeks of nothing from you I emailed via the contact us link and got no reply. Early in feb I emailed again and got a duff response, just telling me how many points I got in January. I replied to that 2 weeks+ ago and have had NO REPLY. That kind of sucks.
Photo of iforgotmyusername

iforgotmyusername

  • 78 Posts
  • 3 Likes
  • disappointed in you

Posted 3 years ago

  • 1
Photo of Lorraine Breheny

Lorraine Breheny

  • 45 Posts
  • 4 Likes
Hi iforgotmyusername,

I was in touch with you abut the Laneways tickets but I'm afraid I never got follow ups about any other prize. Sorry to hear you've had a patchy response.

We've never offered an additional prize for being first (although it's not a bad idea and we may do it at some stage). It's the top 100 every month who win the monthly prize, and so far it's been the same prize for everyone in the100 at midnight on the final night. Sorry for the confusion.
Photo of iforgotmyusername

iforgotmyusername

  • 78 Posts
  • 3 Likes
Oooooohhh. Not true. Your website definitely says "the person who holds the most points..." I even copied and pasted it in the original email. It's in the 100 FAQS and it is clearly distinct from the prize that the top 100 people get. Person singular. Who holds the most points at midnight.

Photo of Lorraine Breheny

Lorraine Breheny

  • 45 Posts
  • 4 Likes
Wow, you're quite right. That set of FAQs is from the promotion we did with the original 100 who applied to be in the programme as a beta group before we launched. We've since relaunched the programme for everyone and updated the FAQs, T&Cs etc but somehow the oldies made it back in site. Thanks for pointing that out.

We now run the programme so that everyone in the100 gets a prize each month instead of just the top person. Sorry for the confusion.
Photo of iforgotmyusername

iforgotmyusername

  • 78 Posts
  • 3 Likes
So there's no prize? At all? It's pretty hard to get to number one you know... And you did promise... Happy Valentines Day BTW... :))))
Photo of iforgotmyusername

iforgotmyusername

  • 78 Posts
  • 3 Likes
It's all gone very quiet...
Photo of Lorraine Breheny

Lorraine Breheny

  • 45 Posts
  • 4 Likes
Sorry about that. Get Satisfaction hasn't been sending me notifications recently. Strangeness- it's usually super reliable.

There is a prize - although it's the same one for everyone in the top 100. Take your point though and we're having a look at how else we can reward our top reviewers - watch this space.
Photo of iforgotmyusername

iforgotmyusername

  • 78 Posts
  • 3 Likes
Hi Lorraine,

I take your point that your FAQs were erroneous - old FAQs that hadn't been removed. BUT the site did direct us new users to said FAQs to learn how the rewards worked. I for one, worked hard-as to gain the big monthly prize that the FAQs promised for being number one, this prize being obviously over and above what everyone in the top 100 would get, according to the FAQs. You see, the site described 2 prizes - a stated prize that everyone in the top 100 would get, and a mystery "big monthly prize" that only the number one person would get. If the top 100 get a $120 prize, then the number one mystery "big monthly prize" would certainly be worth the effort, I reasoned. So I went all out for it.

I understand that you misled me by mistake, but you did mislead me and I think you should honour what you mistakenly promised.
Photo of Lorraine Breheny

Lorraine Breheny

  • 45 Posts
  • 4 Likes
Ok. I'll email you directly so you can give me your address details in a more secure environment.