Black Hole of Support

  • Question
  • Updated 5 years ago
Is there a phone number for customer service at Lulu.com? Lulu doesn't respond to emails, customer service issues.
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Bob Burkholder

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  • angry

Posted 5 years ago

  • 2
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Nick Popio, Official Rep

  • 28 Posts
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Bob,
Unfortunately, we do not offer phone support, but I am happy to try and help if I can. Can you tell me what the issue is and the case number customer service gave you?
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Bob Burkholder

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Thank you Nick. The ticket is # 00401064. Two copies of my book "Skirting the Edge" are available to purchase through Lulu and Amazon. Both copies are considered galley proofs and are deeply flawed. I never gave anyone permission to publish these versions. I would like to have the books immediately removed from your website and no longer available for purchase (or print) through any distributor. I would also like to know who has received payment for the existing sales of the book.
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Nick Popio, Official Rep

  • 28 Posts
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Bob,
I have sent you an email with more information, but both books have been removed from the site. I hope this helps, and if I can be of further assistance, please let me know.
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Bob Burkholder

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Thank you so much. I will verify that the proofs are no longer for sale. We will also follow up with Dr. Jennifer Manlowe.