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I’m frustrated

"hardware not connected" on driver panel



my hardware is using the driver given by microsoft
although I can output the sound, I dont have the option of recording sounds
help
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  • Hey alone.starship,

    Thanks for posting!

    Sorry to hear that you are having trouble! Which driver version did you install? From your image, Device Manager is suggesting that you installed the 2x2 driver not the 2x2M driver. I suggest checking that you have the correct driver installed.

    You can access the 2x2M driver from the following site:

    M-Audio M-Track 2X2M Driver v1.0.14M

    If you try this and are still having trouble, try connecting the interface with a different USB cable and other ports on your computer. If the M-Track can not connect, it may be hardware related in which case I recommend contacting the support team. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • omg.
    For years I thought I were using 2x2m, but it's actually 2x2

    How dumb I am!
    I now use 2x2 driver and it fixed all the problem
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