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I’m frustrated

"Unable to locate digidesign hardware" after I accidently unplugged Oxygen 49

Win 7(64 bit)
Pro Tools 8.0.5
Mbox Mini
M-Audio Oxygen49(3rd)

I had unplugged the USB for the Oxygen49 and by mistake turned on PC. I quickly plugged USB back in the same port. Then suspected something wrong with my PC when I did not see Windows Welcome. I then manually restarted PC..then after realizing my monitor was not plugged in. Hence the black screen. Since then I have not been able to open PT and always receiving the error message " unable to locate digidesign hardware"
Any help?
From anyone?
1 person has
this question
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  • Hey TERRACODE,

    Thanks for posting!

    The Oxygen is just a MIDI controller - you can unplug and plug that in all day and it won't affect your computer other than its ability to receive MIDI data from it. What you are experiencing sounds like it is relative to your audio interface (the M-Box) as its connection will affect your ability to work with Pro Tools. Please refer to this post at Avid's forum for more information and a possible solution:

    "Unable to Locate Digidesign Hardware" message solved!!

    From the post above, it looks like you might just need to reinstall the driver and check a few settings on your computer. If you continue to have trouble, please contact Avid for further support. As you may be aware, M-Audio was acquired by inMusic brands in 2012. The following products were not included with this acquisition, and will be marketed, sold, supported and serviced by Avid moving forward:

    • Fast Track

    • Fast Track Duo

    • Fast Track C400

    • Fast Track C600

    • Fast Track Pro

    • Fast Track Ultra

    • Fast Track Ultra 8R

    • Fast Track USB

    • Mobilepre USB

    • Mobilepre

    • M-Box

    For support, service, or updates on any of the products listed above, please contact Avid using the following channels:

    www.avid.com/support

    http://duc.avid.com

    Hope this helps you find an answer!
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