Axiom 49 MKII - Fader limited to 40

Hello

Today I started my system and figured that my fader 1 is scaled from 0 to 39 or 40. I tested it in several daws and computers, and double checked the dedicated min/max option on Axiom but it is scaled from 0 to 127 as expected.

The thing is I've had the same problem on my former Novation SL MKII and that's why I changed it. By the time Novation told me to take it to their distributers and since the nearest one was too far from me, I asked some casual resellers to help and they suggested me to clean it's circuits with a contact cleaner. It worked for a tiny while then the problem came back.

Considering I can't send my Axiom to any international distributers, is there anything I can do?
BTW am I doing something that hurts my midi controllers? They're supposed to work with a hub right?

Regards,
Ahmad.
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  • Corey S (Official Rep) April 18, 2016 15:41
    Hi Ahmed,

    Thanks for posting.

    We generally recommend not to use the keyboard with a USB hub, so make sure to try this without the hub. If you had the same problem with an entirely different keyboard, than the problem looks like it's something else in your system.

    Try different cables, USB ports, etc. Make sure that you are testing this with a MIDI monitor:

    Windows: MIDI-OX

    Open MIDI-OX with all other programs closed. In the Options>MIDI Devices section, select your controller ports from the MIDI Input menu. Click OK.
    Now MIDI-OX will simply list all incoming MIDI messages. This will help confirm if the controller itself is responding properly.


    Mac: MIDI Monitor

    Open MIDI Monitor with all other programs closed. In the "Sources" section, check the boxes for your controller's ports.
    Now MIDI Monitor will list all incoming MIDI Messages. This will help confirm if the controller itself is responding properly.


    If the fader reaches 127 here, than it's not an issue with the controller.

    Let me know how this goes!
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  • I’m thankful
    Thanks for quick response,

    Indeed I'd tested both devices with direct usb connection and both keyboards were figured to be out of proper order. But now:

    I connected my axiom with a new cable and the problem is solved. The funny thing is I switched the cable back to the first one and it's again working fine!

    I'm wondering about when I'll finally learn things ;D

    Thank you very much!
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  • Just one more question
    Can I plug a power adapter even if I use usb? I'm thinking maybe this is kind of a power related issue.
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  • Corey S (Official Rep) May 05, 2016 19:34
    Sorry must have missed this but I'm glad to hear you got it up and running!

    I would not recommend using both a power supply and USB cable. I'm not sure what went wrong but if it seems to be working ok now I would leave it unless the issue comes back.

    Let me know if you have any questions!
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  • I’m thankful
    Good to know that, because I had connected them both after I figured it might be a power problem! I'll remove my power adapter.

    thanks.
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