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Loose USB connection on Oxygen 25?

Anyone else had issues with a loose connection on the Oxygen 25? Right from day one the plug and port seemed less than a tight fit and now the connection keeps dropping. Help on this would be welcome.
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  • Hey erainn,

    Sorry you're having trouble with that! The USB ports on the Oxygens over here on my end are secure. It sounds like this is relative to your hardware. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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