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audiophile USBissue. No input.

new problem with audiophile USB. Been using for a long time. Now the output works, but no input. tried hardware on another computer. It works fine. Uninstalled and reintalled with resently downloaded drivers. No help. Hint. Winows (win 7 64 bit sp1)recently updated kautomatically). Now the computer will not turn off. When I try to turn off it restarts. Thanks in advance.
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  • Another clue maybe. Under "sound" in the "control panel" there are little bar charts for level next to all the possible inputs. Input shows up here for two other interfaces. These are both Behringer using ASIO4ALL drivers. Could there be a driver contention causing this?
    Audio programs include Cubase, Audacity, Cool Edit and others typically not active.
    And Winamp for playback.
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  • Eliza (Official Rep) October 21, 2019 15:20
    Hey Hank,

    Thanks for posting!

    Sorry to hear that you are having trouble. I recommend uninstalling and reinstalling the Audiophile driver. Make sure that you install the updated driver, which can be downloaded from the following site:

    Audiophile Driver v5.10.0.5142 (PC)

    If you are still having difficulty accessing the interface in the Control Panel, then I recommend temporarily disabling the ASIO4ALL drivers to see if they are interfering with the Audiophile driver.

    Try this and let me know how it goes!
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  • I had the proper driver loaded. Just to make sure I did it again. No help.
    Disabled all sound devices except the audiophile. Uninstalled ASIO4ALL as well, just to make sure. No help.
    Very frustrating since you can't really see what's going on.
    Is there maybe something in the windows volume control? From what I can see, it's full on.

    Is disabling all the other input devices enough? Is there a way to get rid of them permanently? I am not ever going to use the mother board sound codecs.

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  • here is a better shot of the control panel/sound/recording device showing the level meters.


    Tried to get as screen grab of the vol control. won't stay on top for me to grab it.
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