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AV40 - No sound after few seconds on

I am having issues lately with my Studiophile AV40, It seems like the sound doesn't go to the speakers after I turn them on for few seconds. The led light works fine,
Headphones connector transmits sound and work fine.
Also, the sound comes back for a fraction of a second when I try to turn them off, or when I keep the power button halfway ?

Please help, if anyone knows the issues
2 people have
this problem
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  • Hello,

    Thanks for posting. Sorry to hear you're having trouble!

    If this happens with multiple audio sources and having tested another set of cables, it would likely be something hardware related within the speaker.

    In this case, I'd recommend contacting the tech support team. They'll have more info about potentially service options for the AV40s. Here are the contacts:

    USA & Canada
    Phone: 401-658-5765
    Hours: Monday - Friday 8:30AM - 6:30PM EST

    Germany
    Phone: +49-2154-81299-20
    Hours: Monday - Friday 9:00AM - 5:00PM CET

    UK/Europe
    Phone: 44(0)1252-896040
    Hours: Monday - Friday 9:00AM - 6:00PM BST

    Brazil
    Phone: +5511 - 3222-6476
    Hours: Monday - Friday 9:00AM - 6:00PM BRT

    Email
    http://www.m-audio.com/support/contact

    International Distributors
    http://m-audio.com/distributors
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