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Axiom Air 49 - Driver Windows10 64Bits

Hello, i have Axiom Air 49 but Win10 64Bits does not recognyze my keyboard.
I install Pro Tools Express. it's ok.
On the support site there is no driver for windows10 64Bits.
What driver should I take?


thank you for your support. Fred
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  • Hi Fred,

    Thanks for posting.

    The Axiom AIR 49 is class-compliant to some extent (no driver required) though there was a driver released for Windows 7 to add 64 bit support. You can download and try that driver here:

    Axiom AIR - Windows 7 Driver

    There is no driver for Windows 10. If you continue to have trouble, please see our troubleshooting guide and make sure your keyboard is working properly:

    Troubleshooting Class-compliant Devices

    Keep in mind, Pro Tools Express will still require a supported audio interface in order to open. The Axiom AIR is not an audio interface and thus does not fulfill this requirement. As an alternative, you may want to look into the free Pro Tools First:

    http://apps.avid.com/ProToolsFirst/

    Hope this helps!
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  • I’m frustrated
    My Air 49 arrived 10 hours ago. I have the same problem. Windows 10 64 bits does not allocate a driver to the Axiom Air 49.Therefore Pro Tools Express does not open stating the hardware isn't plugged in the USB slot. But the keyboard is lit up and detected in devices (but not 'this pc'). It has no allocated driver in 'devices' and cannot find a driver update anywhere.

    I have downloaded the WIN 7 64 bit driver suggested above. Does not resolve issue.

    I researched the M-Audio website before purchasing this product. It's supposed to be class-compliant and fully supported for Win 10 64bits, it's clearly not and not plug and play.

    Corey, your feedback that the Air 49 is class compliant (TO SOME EXTENT) is very worrying. Your new point that PT Express requires an Audio Interface (costly hardware) is also new information, not advised at point of sale.

    Is it worth trying PT First? if there's no driver? If so does PT Express have to be uninstalled first? thanks.

    Fred did you sort this? please provided feedback. Thanks.
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  • i have now uninstalled PT Express and installed PT First.

    PT First opens as it is free and requires no iLok.

    There is still a hardware interface problem and error message:

    Could not create a new document because Access violation occurred, unable to read location: 0x0000000000000010.

    This issue is dealt with here:

    http://avid.force.com/pkb/articles/en...

    I downloaded ASIO4ALL, it did not resolve anything.

    My air 49 now has a M-Audio driver associated with it in devices.

    I have connected the laptop to my large TV screen, via HDMI, with large soundbar, I presumed the laptop speakers were too small or something, the above error message. please help.
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  • Hi John,

    Thanks for posting!

    Class-compliant means that it uses drivers built-in to the Windows OS. The Axiom AIR is absolutely class-compliant, except for more advanced functions, mainly Hypercontrol. That's why there is a driver, though there is not currently one that supports Windows 10.

    Pro Tools Express is also a version of Pro Tools 10.3 (discontinued) which is also not supported for Windows 10:

    http://avid.force.com/pkb/articles/en...

    Now, all that bad news aside, it should be very possible to get some response out of the keyboard with Windows 10. As a basic test, try it out with a MIDI monitor to make sure there is data coming in:

    Windows: MIDI-OX

    Open MIDI-OX with all other programs closed. In the Options>MIDI Devices section, select your controller ports from the MIDI Input menu. Click OK.
    Now MIDI-OX will simply list all incoming MIDI messages. This will help confirm if the controller itself is responding properly.


    If you see any data pop up when hitting the keys, than the keyboard is working!

    Regarding Pro Tools, it looks like it cannot detect your soundcard in particular. This has nothing to do with the keyboard. Pro Tools has always been very picky about the devices that can be used with the software. Downloading ASIO4All is one way to assign a driver to your soundcard that may allow Pro Tools to pick it up.

    When you follow the article you linked to it mentions holding N while starting Pro Tools. This will open the playback engine setup window where you should be able to select ASIO4All if it's installed. But ASIO4All is a generic driver meant to gather up all the soundcards in your system in one driver. So if it's not working yet, this may just mean that your soundcard hasn't been activated in ASIO4All.

    In the playback engine setup window look for a button for "control panel" or "hardware setup" that will take you to the ASIO4All driver window. Once there, you should be able to click on your internal soundcard to turn it on. For example, here is the ASIO4All driver window with my internal soundcard activated:



    Try this out and let me know how it goes and we can try and take it from there!
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  • I’m Disgusted.
    Oh brother...ASIO4All and MIDI-OX! Is that what we've come to? It never ceases to amaze me how soon some manufactuers bail on supporting gear that we pay good money for only to, after 3-to-4 years or so, find out that because of O.S. updates and the like, that said gear is no longer functional. I know that gear can't be supported forever, but the expiration dates seem to appear quicker with each new release of gear. New releases do usually bring new and improved functionality, but I'm not sure the limited time of support is worth the continued invsetments we're asked to make...maybe this is by design. Just sayin'.
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  • download the windows 7 driver from above. Extract it to a folder of your choosing. On the set up file, right click, select properties, click on compatibility, select run compatibility with windows 7, click on apply, click ok. Then run the installer. Now it should show up in USB devices without the exclamation mark.

    Then the Pro Tools Express should run and 'see' your M-Audio Axiom Air, It did on my Win 10 system.

    I hope this helps someone else.
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