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Axiom air 61 doesn't work any of the 61 keys

Hi guys
I need your help with my axiom air 61. All the 12 pads works fine with some chords with ignite and others DAW like Pro Tools but the 61 keys doesn't work. any of them. I reset to the factory defaults but the result is the same. I also updated the firmware to the 1.2 without success.

Any idea what can be this problem?

Thanks
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  • Corey S (Official Rep) May 24, 2016 18:15
    Hi Felipe,

    Sorry you are having trouble with that.

    Please make sure to test with a MIDI monitor to confirm:

    Windows: MIDI-OX

    • Open MIDI-OX with all other programs closed.
    • In the Options > MIDI Devices section.
    • Select your controller ports from the MIDI Input menu. Click OK.
    • Now MIDI-OX will simply list all incoming MIDI messages.


    Mac: MIDI Monitor

    • Open MIDI Monitor with all other programs closed.
    • In the "Sources" section, check the boxes for your controller's ports.
    • Now MIDI Monitor will simply list all incoming MIDI Messages.

    This will help confirm if the controller itself is responding properly.


    If you continue to have trouble, this may be a hardware problem. Please reach out to our Tech Support team for further troubleshooting and service options if necessary. Here are a couple options you can choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Please let me know if you have any additional questions.
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