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Axiom AIR 61 firmware updater error "update failed please retry".

Hello so my axiiom air 61 was working great, and i updated the drivers, but when i tried to update the firmware it won't let me. When i try to load firmware It says

"The Axiom AIR 61 firmware update failed. Try turning the keyboard off and then back on, and running the Axiom AIR 61 Firmware Updater application again."

Ive reset the keyboard by using the +- keys and I've tried eliminating the axiom air 61 in the audio midi setup, and let the computer recognize it again it works but as soon as i change tracks on thew daw it stops working
I got the error SE.Not.Impl, and i searched why it appears and its because i need update the firmware but it doesn't let me update the firmeware:|
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  • Hey John,

    I'm sorry you're having trouble with your Axiom! If you are unable to update the controller's firmware, this sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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