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Axion Mini AIR 32 no longer working for Mac

I bought this MIDI about a year ago and I noticed sometimes I'd have to unplug it/plug it back in in order to make it work again for FL Studio. Now it just doesn't work at all. I've tried everything and I think the keyboard just stopped working. It shows up in the MIDI FL Studio settings, also shows that its connected but when I use MIDI monitor and play any keys there is no change to events. Please help. I've used this thing like 3 times a handful of times and it should be working.
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  • Eliza (Official Rep) January 15, 2020 15:26
    Hey craigjay91,

    Thanks for posting!

    Sorry to hear that you're having trouble. If the MIDI monitor is not receiving MIDI events then it sounds like there is an issue with the internal board. I would recommend reaching out to the support team for further assistance. Since you bought the unit under a year ago, you're most likely covered under the manufacturer's warranty.

    Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop-down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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