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I’m Annoyed

Blue Screen + USB-C Not working.

I've had the M-Track 2x2 for just over 2 years now and since having it- the USB-C does not work (I've switched motherboards also) and it also blue screens my PC over and over again and I haven't found a fix, I've used different ports, re-installed drivers, re-installed windows 10 as a whole but not found a solution.
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  • Hey Ryan,

    Thanks for posting!

    Sorry you're having some trouble with that! Blue Screen crash reports do often reference drivers. The BSOD may even mention the M-Track driver specifically but the M-Track interface cannot directly cause a BSOD. While it may be the catalyst for a low-level software malfunction, the M-Audio hardware is not the direct cause of the BSOD.

    Blue Screen crashes are generally caused by a hardware or a hardware configuration problem on a PC (like an IRQ conflict, or BIOS setting). This generally is not caused by a particular driver. In this case, the USB ports, or card on the PC may have an issue, or other I/O hardware on the PC may be misconfigured preventing the addition of a new device.

    The following knowledge base article courtesy of AVID addresses IRQ Conflicts.

    AVID Knowledge Base - Pops, clicks, crackles, dropouts, or distortion

    I see you mentioned that you've tried reinstalling the driver but just to ensure that you are using the latest available driver for this interface, please download and install the driver at this link.

    Very rarely, this could be caused by defective M-Track hardware. To confirm whether the fault is the M-Track, or with the computer, try the device on another computer. If it functions, you can confirm the problem lies with the computer. You may also benefit from removing any old driver for M-Track hardware that may be on your computer.

    If all of the above can be ruled out, the M-Track may require service. If that is the case, warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.
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  • Traditional Displays use standard such as HDMI, productos de computación DisplayPort, Mini DisplayPort, DVI or VGA for input. Many traditional displays support multiple connection standards, but all will require some kind of adapter or new cable to be used directly with the new USB-C Macs
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  • I have tried different drivers, different BIOS, Different motherboard, CPU and RAM nothing that I have tried have worked.

    It still bluescreens
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