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I’m frustrated

BSOD IRQL NOT LESS OR EQUAL MTRACK 2X2

I've had this problem for a while now and I recently wiped my computer while the problem persists so I know it's not my pc. At random times seemingly, my MTrack 2x2 will BSOD my pc giving me an IRQL NOT LESS OR EQUAL error pointing out the MTrack 2x2. However, I know I have the correct drivers for it for I have constantly checked for updates and verified I have the right drivers. It's been almost 2 years with this and it makes me want to buy a new interface and chuck this one out. Any advice???
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  • Hey Cristian,

    Thanks for posting!

    Sorry you're having trouble with that! Blue Screen crash reports do often reference drivers. The BSOD may even mention the M-Track driver specifically but the M-Track interface cannot directly cause a BSOD. While it may be the catalyst for a low-level software malfunction, the M-Audio hardware is not the direct cause of the BSOD.

    Blue Screen crashes are generally caused by a hardware or a hardware configuration problem on a PC (like an IRQ conflict, or BIOS setting). This generally is not caused by a particular driver. In this case, the USB ports or card on the PC may have an issue, or other I/O hardware on the PC may be misconfigured preventing the addition of a new device. As this is low-level and relative to the computer's base hardware rather than the OS, this can persist even after wiping an OS from the machine.

    The following knowledge base article courtesy of AVID addresses IRQ Conflicts.

    AVID Knowledge Base - Pops, clicks, crackles, dropouts, or distortion

    Very rarely, this could be caused by defective M-Track hardware. To confirm whether the fault is the M-Track, or with the computer, try the device on another computer. If it functions, you can confirm the problem lies with the computer. You may also benefit from removing any old driver for M-Track hardware that may be on your computer.

    If all of the above can be ruled out, the M-Track may require service. If that is the case, warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.
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