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M-Track 2X2 Service

I am running the M-Audio 2x2 type c to my windows 10 pc. When I first received this it took me hours of troubleshooting to get up and running because it was not recognized in windows. So it has been working pretty good for about a month, aside from me having to occasionally disconnect and reconnect. Today I was watching a video and my headphones went dead. The M track is no longer recognized by windows and the power led does not light up. The led will light up if I turn on the 48v phantom power however. I have tried this with different cables, USB ports and a separate computer altogether with no luck.
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  • Hey Dan,

    Thanks for posting!

    Sorry you're having trouble with your M-Track! This sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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